Analyst, Workforce

**Workforce Analyst Responsibilities** - Efficiency in forecasting and planning, focused on the continuous improvement of KPIs. - Planning that guarantees a better adherence. - Standardization and automation of processes and reports. **Workforce Analyst Job Duties**: - Maintains and improves call center operations by monitoring agent productivity and queue...

We govern the beautiful game and ensure it's run with transparency and integrity.Join our team in Mexico City and support us on our mission.Reporting organisationally to the Workforce & Recruiting Manager, the Workforce & HR Administration Analyst will be a key member of the FIFA26 Workforce & Recruitment team, in close collaboration with the Human...

We govern the beautiful game and ensure it's run with transparency and integrity.Join our team in Mexico City and support us on our mission.Reporting organisationally to the Workforce & Recruiting Manager, the Workforce & HR Administration Analyst will be a key member of the FIFA26 Workforce & Recruitment team, in close collaboration with the Human...

We govern the beautiful game and ensure it's run with transparency and integrity.Join our team in Mexico City and support us on our mission.Reporting organizationally to the Workforce & Recruiting Manager, the Workforce & HR Administration Analyst will be a key member of the FIFA26 Workforce & Recruitment team, in close collaboration with the Human...

We govern the beautiful game and ensure it's run with transparency and integrity.Join our team in Mexico City and support us on our mission.Reporting organizationally to the Workforce & Recruiting Manager, the Workforce & HR Administration Analyst will be a key member of the FIFA26 Workforce & Recruitment team, in close collaboration with the Human...

Summary of the Role The Scheduling analyst is responsible for ensuring agents are scheduled appropriately to meet customer demand. In this role, you’ll create schedule shells that align with contact arrival patterns across multiple support channels and allocate those schedules across a vast vendor network to be filled. You’ll need to account for the...

Job Responsibilities: Real Time monitoring for KPIs in Contact Center, reporting and provide details about impacts or issues Process all agents time off request within parameters established Skills adjustments to maintain KPIs, campaigns and operational needs Process agendas and pauses required by operations Support other teams with data needed from...

Engineering Mexico City, Mexico Description About CX: The Customer Experience team at Logitech exists to orchestrate experiences and deliver customer service that builds relationships, prompts loyalty, and delivers growth to Logitech. We strive to deliver world-class CX with speed, accuracy, and quality of responses and to be an extension to...

Engineering Mexico City, Mexico Description About CX: The Customer Experience team at Logitech exists to orchestrate experiences and deliver customer service that builds relationships, prompts loyalty, and delivers growth to Logitech. We strive to deliver world-class CX with speed, accuracy, and quality of responses and to be an extension to...

Engineering Mexico City, Mexico Description About CX:The Customer Experience team at Logitech exists to orchestrate experiences and deliver customer service that builds relationships, prompts loyalty, and delivers growth to Logitech. We strive to deliver world-class CX with speed, accuracy, and quality of responses and to be an extension to each of our...

Engineering Mexico City, Mexico Description About CX:The Customer Experience team at Logitech exists to orchestrate experiences and deliver customer service that builds relationships, prompts loyalty, and delivers growth to Logitech. We strive to deliver world-class CX with speed, accuracy, and quality of responses and to be an extension to each of our...

What you will do: The HR Analyst is responsible for providing support on issues/inquiries related to our processes and to maintain day-to-day operation to deliver results. As owner of the process, this role is accountable for collecting, analyzing and reporting data to vendors or COE across the enterprise. Additionally, analyst will execute transaction in...

Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - 3+ years of previous experience in a contact center environment using contact center technologies, such as Avaya, IEX, Nice, InContact, or similar - 2+ years of previous experience in a workforce management role, such as a real time analyst or workforce analyst -...

Workfoce Analyst Coordinator Main Responsabilities: - Forecast future contacts, Transactions ( Daily, weekly, yearly) - Run Staffing plannings for Operations, Care, Compliance and Finance ops Ria and XE - keep comunication with stakeholders - Build and improve powerbi Dashboards - Qualifications *Strong Matehematical and stadistical knogledge *Strong but...

Unlock Learning for All: Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success. We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries. We are dedicated to helping higher education unlock learning for all by...

ANALYST, REAL TIME **Posted On**:Mar 9, 2023 **Location**: Ciudad de México, Mexico DF, MX **Company**:Qualfon - Job Summary- Main Objectives and Duties: **1. Communicates any system downtimes to all stakeholders** - Escalates any system downtime and tool issues to the Qualfon and Account’s Management - Communicate effectively any information to...

Day to day technical support to Service Operations. - Customer interface for technical issues (questions and problems) related to Service Business. - Engineering support on locally developed solutions for the existing fleet. - Lead changes on the existing fleet by providing input in centralized processes (CIM, ECR, projects). - Ensure deployment of technical...

JOB DESCRIPTION Job Characteristics:Responsible for conducting and documenting complex financial projects. This is the most senior skill level, without supervisory responsibility. Job may provide advice or training to less experienced financial analyst jobs. Our Commitment to Diversity and Inclusion Ecolab is committed to fair and equal treatment of...

Kenvue Quality & Compliance Analyst - Mexico City Who We Are At Kenvue, we believe in the power of everyday care. With a rich heritage and a focus on science, we are home to renowned brands like NEUTROGENA, AVEENO, TYLENOL, LISTERINE, JOHNSON'S, and BAND-AID. Our global team of 22,000 brilliant individuals is dedicated to delivering top-quality products and...

Kenvue Quality & Compliance Analyst - Mexico City Who We Are At Kenvue, we believe in the power of everyday care. With a rich heritage and a focus on science, we are home to renowned brands like NEUTROGENA, AVEENO, TYLENOL, LISTERINE, JOHNSON'S, and BAND-AID. Our global team of 22,000 brilliant individuals is dedicated to delivering top-quality products and...