Workforce Analyst

Job Responsibilities: Real Time monitoring for KPIs in Contact Center, reporting and provide details about impacts or issues Process all agents time off request within parameters established Skills adjustments to maintain KPIs, campaigns and operational needs Process agendas and pauses required by operations Support other teams with data needed from...

Summary of the Role The Scheduling analyst is responsible for ensuring agents are scheduled appropriately to meet customer demand. In this role, you’ll create schedule shells that align with contact arrival patterns across multiple support channels and allocate those schedules across a vast vendor network to be filled. You’ll need to account for the...

Workfoce Analyst Coordinator Main Responsabilities: - Forecast future contacts, Transactions ( Daily, weekly, yearly) - Run Staffing plannings for Operations, Care, Compliance and Finance ops Ria and XE - keep comunication with stakeholders - Build and improve powerbi Dashboards - Qualifications *Strong Matehematical and stadistical knogledge *Strong but...

**DATA ANALYST** **Description** **IRC908772 DATA ANALYST** Our culture believes in _POWERING YOUR POTENTIAL_. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems. We believe in flexibility for you to explore your passions...

ANALYST, REAL TIME **Posted On**:Mar 9, 2023 **Location**: Ciudad de México, Mexico DF, MX **Company**:Qualfon - Job Summary- Main Objectives and Duties: **1. Communicates any system downtimes to all stakeholders** - Escalates any system downtime and tool issues to the Qualfon and Account’s Management - Communicate effectively any information to...

JLL supports the Whole You, personally and professionally. **Los beneficios para empleados seleccionados incluyen**: Seguro de vida para el empleado. Bono anual por performance. Plataforma online con cursos certificados para el desarrollo profesional. Nos encontramos en búsqueda de una persona dinámica para el puesto de Data Analyst para unirse a nuestro...

Establishes and maintains the general accounting reporting and practices for the organization. Compiles and analyzes financial information to prepare necessary journal entries for properly stated ledgers and financial statements in accordance with regulations (e.g.,MEXGAAP and USGAAP) and company policy. May perform bookkeeping or account management duties....

The JPM Treasury Services line of business is seeking for an analyst to join to the Mexico TS Client Services team, based in Mexico City. The TS Client Services team is responsible to support our clients in the day-to-day needs of the Local/International Cash Management Products. Client Services team is focused in providing the best in class services to our...

The Role: As a People Analytics Senior Analyst, you will play a pivotal role in orchestrating the strategic alignment of workforce planning initiatives with the organization's overarching objectives. Your primary responsibility will revolve around the meticulous oversight of offers and budgets within the realm of total rewards, ensuring an optimal...

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...

ACKNOWLEDGING THE POWER OF DIVERSITY BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead! For this reason, we value diversity and we strive to...

**Motherson** is a people-focused, multinational company serving a diversified range of businesses with a wide range of products and services and is one of the world's 22 largest automotive suppliers. With facilities across 41 countries and a workforce of 135,000 employees, the company has a truly global environment where diversity and inclusion drive our...

The Workforce Cap Analyst 1 is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the...

At Carrier, we make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter and more sustainable. We exceed the expectations of our customers by anticipating industry trends, and working tirelessly to master and revolutionize them. Our global team of dedicated employees continues...

Terms & Conditions: Full time position, hybrid. Have a medium/high level of English. ABOUT UNILEVER Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. You will work on brands that are loved and improve the lives of our consumers and the communities around us. You will...

Overview We are seeking a dynamic and experienced Business Process Analyst to bolster our Global Benefits team within HR Services and Digital Employee Experiences (HRSDEE). In this role, you will be pivotal in crafting and refining the processes and tools necessary to streamline our global work-time-tracking and benefit operations, ensuring efficiency and...

Descripción del empleo Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true. Position...

Business Analyst Service y Field Service Full-time Remote About Us The Ksquare Group was established over 10 years ago in Dallas TX, we are a multinational company with presence in different countries such as Mexico, US, Dominican Republic, India and Guatemala currently being more than 250 Ksquarians and growing. We offer technological solutions through...

As passionate about our people as we are about our mission. What We’re All About : Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their...