ServiceNow Technical Consultant Lead

hace 4 semanas


Ciudad de México DXC Technology Inc. A tiempo completo

ServiceNow Technical Consultant Lead page is loaded ServiceNow Technical Consultant Lead Apply locations MEX - DIF - MEXICO CITY time type Full time posted on Posted 2 Days Ago job requisition id 51509680

Job Description:

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our DXC Application services team works with our customers as a trusted partner to help simplify, modernize, and accelerate mission-critical applications that support business agility and growth. Customers work with us to take advantage of the latest digital platforms with both custom and packaged applications, ensure resiliency, launch new products, and enter new markets with minimal disruption.

ABOUT THIS ROLE

You'll join one of ServiceNow's top partners who strives to maintain the highest levels of achievement in ServiceNow. As such, you will receive regular training and development opportunities and the ability to obtain certifications to assist in your personal development.

You will be part of a friendly and supportive team of consultants who share ideas, knowledge, and creativity to ensure that everyone succeeds in delivering high-quality, cutting-edge ServiceNow solutions.

As a ServiceNow Technical Consultant Lead, you will be part of an innovative team working to develop world-class solutions for customers using the ServiceNow platform.

Will participate in business, process, and technical consulting services to clients; will contribute to the design and delivery of technical solutions, including customization of package-based solutions, data design and conversion, technical focus testing and configuration of technical infrastructure components; and act as a technical coordination of a team. You will contribute your ServiceNow skills and expertise as an enterprise solution to support our customers to get more value from your platform by supporting the definition of an evolution roadmap.

WHAT YOU´LL DO

  • You will be part of a team of ServiceNow experts who deliver ServiceNow solutions to multiple customers.
  • Participate in customer workshops and requirements gathering to build requirements and design solutions. Advise and make recommendations on the proposed solutions.
  • Developing in ServiceNow the solutions defined to meet the requirements defined with a high-quality standard, including configuration, scripts, tests, customer demos, UAT and go-live support.
  • Guide and train more junior team members
  • Producing documentation and training material for the implemented solutions.

WHO YOU ARE

  • The ideal candidate should have experience in IT as a professional and at least 3 years of experience in ServiceNow design and development, preferably in a consulting environment for the ITSM and ITOM modules. Additional knowledge in ITAM and/or PPM will be very appreciated.
  • Scripting skills like Java Script, HTML and XHTML, XML, CSS, AJAX, Angular JS are highly advantageous.
  • An understanding of service management concepts, principles, and delivery assurance procedures.
  • A high level of knowledge of the ServiceNow application and preferably experience in building custom applications and integrations with other platforms.
  • ServiceNow Certified Administrator
  • ServiceNow Certified Implementation Specialist
  • CSA certification.
  • Knowledge in implementing ServiceNow in at least one of the following modules: ITSM, ITOM (CMDB, Discovery and Service Mapping).
  • Knowledge in maintaining ServiceNow platform integrations with other systems such as ERPs, monitoring systems, other ITSM solutions, etc.
  • Knowledge of ITIL and agile methodology.
  • Knowledge in JavaScript,
  • Fluent in English.
  • Communication skills and interpersonal relationships in different layers.
  • Experience in making presentations / Workshops.
  • Have emotional intelligence to deal with the different situations of friction that can occur during a project.

IN ADDITTION TO ABOVE REQUIREMENTS, OUR IDEAL CANDIDATE WILL ALSO:

  • CIS ITSM
  • CIS-Disco and/or CIS-SM certification.
  • ITIL V3 or 4 Foundations certification
  • Knowledge in JavaScript, HTML, CSS, AJAX, Angular, Bootstrap, Jelly Script. Integration of SOAP, REST web services.
  • Ability to execute activities operational support on the ServiceNow platform or similar.

WORK ENVIRONMENT:

  • Position is 100% remote within the country of México .
  • Working shifts: 9am to 6 pm, however it is possible that some overtime work may be required to help resolve a critical issue or to meet a delivery date. Nothing outside the typical activity of an IT professional .


Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

About Us

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com .

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