Fiat Funding Specialist Mexico
Encontrado en: Jooble MX O C2 - hace 2 semanas
The Opportunity
????Primarily utilizing email (live chat and phone support being required at times) to respond between 50 to 150+ client requests regarding payments and other general questions on a daily basis
????Meet Service Level Agreements (SLA) & Quality Assurance (QA) standards
????Utilize Key Performance Indicators (KPI)
????Liaise with our partner banks and payment providers to ensure that clients’ transactions are processed in a timely manner
????Monitor technical issues
????Strive to make your teams' work as efficient as possible by improving or creating processes, automating as much of your work as possible
Skills you should HODL????This is a fully remote role requiring English fluency
????Security and privacy focused
????You must be willing to work 15:00 - 3:00 am UTC and weekends (rotationally)
????Past experience in payment processing is preferred
????High output - metrics based experience is a plus
????Able to make quick decisions autonomously
????Passionate about clients and their overall experience
????Excellent computer literacy and ability to learn and navigate new software using multiple platforms
????Must be able to use excel and execute simple scripts
????Detail oriented
????Crypto trading experience, preferably on multiple platforms
????Fantastic communication skills in order to operate globally across multiple departments and stakeholders
????Prior relevant experience in financial services, crypto, technology, and/or client support
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