Customer Success Specialist
hace 2 semanas
Descripción de la empresa
Doctoralia es la plataforma líder en México que conecta Especialistas de Salud con Pacientes a través de nuestra página web y aplicaciones. Somos una empresa de SaaS que brinda soluciones para digitalizar el sector salud. Hemos crecido a triple dígito durante los últimos 3 años y queremos crecer aún más para hacer la experiência de la salud mas humana.
Descripción del empleo
Estamos en búsqueda de nuestro siguiente miembro para el equipo de Customer Success Specialist. El puesto consiste en dar la bienvenida y brindar asesorías a los especialistas de la salud que adquieran nuestro servicio. Analizar los perfiles de cada uno para así ayudar a maximizar sus herramientas, brindando la mejor experiência y servicio.
- Realizar consultoría y asesorías con especialistas de la salud por medio de llamada, videollamada o canales escritos.
- Atención enfocada en fidelizar a los especialistas de la salud.
- Conocimiento en Onboarding, Validaciones, aprobaciones etc.
- Análisis de perfiles y documentación
- Aclaración de dudas sobre la plataforma y su uso.
- Manejo de Términos y Condiciones
- Construir y mantener relaciones con los clientes y empatizar con las necesidades del cliente.
- Llenado de Reportería de manera diaria (CRM HubSpot)
**Requisitos**:
Si cuentas con experiência reciente brindando bienvenida y atención a clientes sobre alguna plataforma/app/servicio tecnológico, no dudes en postularte
- Experiência de al menos de 1 año brindando Bienvenida, Onboarding, Validaciones o mantenimiento de cartera a través de llamadas de salida.
- Dominio sobre el paquete de productividad de empresas de tecnología (paquete de Google, Slack).
- Uso de CRM. HubSpot (Un plus)
- Excelente manejo de clientes difíciles (manejo de oposiciones)
Información adicional
- Sueldo competitivo + Bono con base en resultados
- Plan de opciones de la compañía
- Vales de despensa
- ️ Seguro de gastos médicos
- ✌ 22 días de vacaciones
- Clases de ingles con costo preferencial
- Gympass y descuentos con Ticketmaster
- Excelente ambiente de trabajo y desarrollo profesional
- ✌ Esquema de trabajo hibrido
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