Housing Business Operations Lead

Role: Operations Manager (Salon, Spa, and Aesthetic industry - MUST HAVE EXPERIENCE) Role Specifics: We are only considering candidates with experience in the Salon, Spa, and Aesthetic industry. Contract: Full-time Remote Contractor (40 hours weekly / 160 hours monthly)
Business Hours: Monday to Friday, 8 AM to 5 PM EST
Availability to Start: Immediately

With multiple locations and a commitment to continuous growth, they've cultivated a brand rooted in intentional service, elevated aesthetics, and deep care for their clients and team. Grounded in a culture of excellence and evolution, the company is led by a visionary founder who blends business with purpose, creating a salon experience that is as soul-filled as it is stylish. Their dedication to excellence has earned them national recognition, including features in major media outlets and accolades from platforms such as CBS and The Knot.

As the Operations Manager, this role is not a traditional operations assistant role, and it's not suited for a traditional candidate. The client is building more than a business. As the Operations Manager, you are the trusted partner who supports the founder from behind the scenes, with clear systems, executive presence, and emotional intelligence. This role blends organizational operations, systems management, and strategic support. You'll facilitate team meetings, track KPIs, manage tools like Zenoti and Shopify, coordinate marketing tasks, and keep the founder's priorities aligned. Team & Operations Management
Be the point of contact for internal issues and help with swift resolution.
Lead planning sessions, team meetings, and 1:1s; Manage projects from start to finish, including timelines, budgets, and delivery.
Prepare reports on Operations and Team Performance for the Founder.
System Management & Process Oversight
Oversee inventory and updates in Zenoti and Shopify, ensuring stock is correct and within budget.
Marketing & Content Coordination: 25% Role Allocation
Oversee the submission and organization of marketing materials, advertisements, and promotions within Zenoti and Shopify.

Content Curation & Social Media Management
Support social media efforts by duplicating and scheduling content (IG, FB, LinkedIn, Google) to align with business initiatives.
Write simple copy, quotes, or weekly updates as needed, ensuring consistent brand tone.
Monitor engagement and share relevant content ideas as needed.

Communicate with clients as needed, handling urgent escalations, urgent follow-ups and building relationships.

Experience supporting a Founder or Executive in a Salon, Spa, Aesthetic, or Wellness brand, particularly in fast-paced, multi-business environments.
At least one year of experience in a global remote or virtual environment for a company or with clients in North America, Europe, Australia, or the UAE.
Strong integrator and operational management skills, with the ability to translate high-level strategies into actionable plans and workflows.
Mastery of English communication skills, both written and verbal, with a professional tone and neutral accent for both internal coordination and client correspondence.
Hands-on experience with Zenoti (or similar scheduling/inventory systems) and Shopify for backend coordination and updates.
Experience in light copywriting, editing, and scheduling social media content across IG, Facebook, LinkedIn, and Google platforms.
Proficient in remote office tools like Google Workspace (Docs, Sheets, Drive, Calendar) and Slack (or Teams).
Experience with project management tools like Asana, Notion, or ClickUp.
logins, performance, promos).
Ability to work independently, take initiative without close supervision, and keep executives focused on what matters most.

Minimum 100 Mbps Internet Speed
Windows 11 or MacOS 15 Sequoia
Designated Quiet Office Space

Basic design knowledge for editing branded visual assets in Canva.

Keeps everything (and everyone) on track, juggles timelines, priorities, and moving pieces with calm precision and care for the brand image.