Data Support Associate II

hace 1 mes

Guadalajara Jal, México Rippling A tiempo completo

Radian Generation is a global provider of critical technology-forward services designed specifically to support the comprehensive lifecycle of renewable facilities—including solar, wind, and energy storage.

Who We Serve
Radian Generation’s wide range of commercial, technical, and compliance services provide developers, owners, and operators with critical insights into each aspect of their assets to make better-informed decisions.

Radian Generation is committed to supporting greater diversity in the renewable energy industry. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Role and Responsibilities

We’re currently seeking a full-time Data Support Associate II to help improve the performance of renewable energy facilities through site data that is complete, accurate and timely. You will collaborate on a team that is designing, implementing, and maintaining solutions that enhance the toolset available to developers, owners, and operators of renewable energy generation and storage assets around the world.

Responsibilities include:

  • Receive and fulfill application support requests from wide range of customer stakeholders
  • Proactively identify risks, opportunities, and issues to verify that the highest level of customer satisfaction is achieved
  • Document application support procedures and deliver to internal / external audiences
  • Document activity and coordinate via Project Management systems
  • Support and contribute on various project activities, including SCRUM meetings, project plan updates, internal communication, tracking progress of tasks, and follow-up
  • Participate in client presentations and functionality demonstrations
Additionally, a successful candidate will be able to communicate clearly with internal personnel, clients, and partners to translate complex issues and requirements into actionable next steps and deliverables. They must be highly organized with the ability to keep track of multiple simultaneous projects. Preferred Experience
  • At least 2 years IT/OT systems management experience and knowledge in: server hardware; network infrastructure; firewall configuration; cybersecurity; and data storage
  • Experience with Data Acquisition System (DAS) or SCADA software platforms
  • Ability to read electrical, network, infrastructure, and cabling drawings
  • Scripting and task automation
  • Understanding of SaaS cloud-delivered software, data integration and remote collaboration
  • Knowledgeable of SDLC and specifically web applications
  • Excels at coordinating efforts via Trello and Jira
  • Prior experience with visualization tools (e.g. Tableau, PowerBI, Redash) is a plus
  • Experience working cross-functionally in both technical and non-technical team settings
Required Qualification & Education
  • Minimum 2 years of related professional experience
  • Direct or indirect end-user service experience and/or experience providing remote support
  • Proven capability to work on a remote team
To perform the job successfully, the candidate should demonstrate competencies in performing the essential functions of this position by performing satisfactorily in each of these competencies.
  • Analytical problem-solving mindset
  • Excellent technical communication skills (verbal, written) for range of audience (low-tech to high-tech)
  • Present information to both in-house and client audiences
  • Be able to both lead and take direction as an effective team player
  • Exceptional organizational skills
  • Proficiency with standard office and project management software
  • Ethical, responsible, and reliable
  • Firm understanding of Excel for basic data transformation and analysis Experience with scripting languages (e.g. Python, Ruby, R) is desirable
  • Firm understanding of Excel for basic data transformation and analysis Experience with scripting languages (e.g. Python, Ruby, R) is desirable Proficiency in SQL and experience working with relational databases Strong problem solving skills including a solid understanding of mathematical concepts such as probability, statistics, and basic linear algebra Strong problem solving skills including a solid understanding of mathematical concepts such as probability, statistics, and basic linear algebra
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