Technical Support Representative
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Responsibilities:
Providing exceptional IT Services to TransPerfect employees Installing and supporting Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices) Responding to support requests on a daily basis Performing analysis, diagnosis and resolution of desktop hardware and software problems for a variety of end users Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment Provide support and resolution for employee/interpreter phone issues, software installation, and tool education/usage. Provides support for web-based video conference services within the contact centers including driver and local software issues. About You: As a Helpdesk Support Specialist you are a: Creative thinker – You are curious and unafraid to ask questions Hard worker – You are industrious and diligent in everything you do Innovator – You are willing to initiate changes and introduce new ideas Your experience includes: Minimum Bachelor's degree Exceptional written, oral and interpersonal communication skills in English Experience with Microsoft Active Directory Knowledge of Microsoft Windows Desktop Operating Systems (Windows 7 Pro, Windows 8.1 Pro, Windows 10 Pro) Knowledge of Mac OS X Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc. Knowledge of basic networking and connectivity – DHCP, DNS, Cabling, etc. Knowledge of Virus and Spyware removal techniques Ability to quickly diagnose and fix problems Ability to open a computer and replace defective components Ability to operate in a dynamic, fast-paced environment Ability to work in a team-oriented, collaborative environment Exceptional customer service orientation Must be detail oriented Working knowledge of a past Helpdesk/Support Ticketing system In order to apply, please submit your CV in English On-site CDMX, Ciudad de México, Mexico ITFull-time, Permanent All done
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