Full-Time Coo

hace 4 semanas

Tijuana BC, México Legal Management Group A tiempo completo

About the Role We’re seeking a high-performing COO with deep operational experience inside a personal injury law firm . You will act as the second-in-command to the CEO and run the daily operations of a multi-department law firm with 200+ staff, 19 departments, and aggressive growth goals. Direct, lead, and optimize daily operations across Intake, Case Management, Pre-Lit, Lit, Medical Records, Negotiations, Investigations , and Client Experience .
Ensure KPI tracking, data visibility , and accountability in each department.
Lead Docket, Filevine, RingCentral, CallRail, G Suite).
People Management & Performance:
Hire, onboard, and coach department leads and hold them to performance-based metrics .
Establish structured onboarding , cross-training, and succession planning systems.
Lead medical provider negotiations , lien reductions, and ensure client medical management is cost-effective and streamlined.
Build dashboards in Looker Studio , track progress against KPIs, and support CEO in decision-making.
CEO involvement in ops reduced by 75%


7+ years as COO or Director of Operations in a personal injury law firm
Deep knowledge of intakes, CM, litigation, medical records, investigations
Prior ownership of law firm P&L, budgeting, and staffing plans
Skilled in medical negotiations, lien reductions , and cost control
Strong technical understanding of law firm tech stacks (Filevine, Lead Docket, G Suite, RingCentral, etc.)

Google Workspace, Asana, Zapier, Looker Studio
Operates with CEO-mindset and owner mentality

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