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About the Role We're seeking a high-performing COO with deep operational experience inside a personal injury law firm. Responsibilities Act as the second-in-command to the CEO and run the daily operations of a multi-department law firm with 200+ staff and 19 departments, supporting aggressive growth goals. Direct, lead, and optimize daily operations across Intake, Case Management, Pre-Litigation, Litigation, Medical Records, Negotiations, Investigations, and Client Experience. Ensure KPI tracking, data visibility, and accountability in each department. Lead Docket, Filevine, RingCentral, CallRail, and G Suite. Hire, onboard, and coach department leads, holding them to performance-based metrics. Establish structured onboarding, cross-training, and succession planning systems. Lead medical provider negotiations, lien reductions, and ensure client medical management is cost-effective and streamlined. Build dashboards in Looker Studio, track progress against KPIs, and support the CEO in decision-making. Reduce CEO involvement in operations by 75%. Qualifications 7+ years as COO or Director of Operations in a personal injury law firm. Deep knowledge of intakes, case management, litigation, medical records, and investigations. Prior ownership of law firm P&L, budgeting, and staffing plans. Skilled in medical negotiations, lien reductions, and cost control. Strong technical understanding of law firm tech stacks (Filevine, Lead Docket, G Suite, RingCentral, etc.). Experience with Google Workspace, Asana, Zapier, and Looker Studio. Operates with a CEO mindset and owner mentality. Desired Attributes Owner-mentality and CEO-mindset. #J-18808-Ljbffr
