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Overseeing end-to-end Lifecycle case administration (offboarding, cross boarding, employee data changes etc.) for North America US & CA. Build stronger operations foundation (SOPs, KBAs) to ensure minor service disturbance.
Key responsibilities•Maintaining employees’ information on MySuccess and associated HR systems ensuring it is up to date, accurate and complies with GDPR, legal compliance and Kerry standards.
•Fulfilling all regular and ad-hoc report requests from our partners around the business.
•Proactively lead/support a variety of projects which support Kerry GBS’s Continuous Excellence agenda. •Providing support and assistance to Employee Lifecycle Specialists, our COE partners, and HR Business Partners.
•Owning your own workload through the analysis of current case load, identifying trends, and undertaking improvement action.
•Providing insightful, intelligent reporting to customers to support and maximize business performance.
•Fostering a culture of service excellence with your colleagues, role-modelling this and coaching other team members to deliver true best in class services to all.
•Managing escalated requests raised through Service Now ensuring SLAs are met and issues are resolved in a timely manner and further escalating to the specialists when required.
•Maintaining electronic filing ensuring that folders are kept as streamlined as possible and overseeing user access to ensure robust controls are adhered to in line with GDPR and best practices.
•Creation and updating of process guides.
- 1 year´ experience in Lifecycle and HR.
- Bachelor’s Degree preferred (Admin, Psychologist, or similar)
- SAP
- Able to manage cases, oversee multiple workloads and resolve complex multi-step processes.
- Advanced reporting and analytical skills to work proactively to address rising trends and areas of interest, query, and concern.
- Advanced use of MS office and other key business tools:
-PowerPoint to tell a story and make a case for change
-Word to produce mail merges, letters, contracts etc.
-Outlook to apply rules and manage folders, scheduling, and diaries, build standardized templates, and manage processes
-Excel including Fx functions, Pivots, charts, data analysis
-Visio / Mural to create and maintain process documentation
-SharePoint to create and manage sites and content, upload shared materials, and share and engage with projects and other functions
