Service Delivery Team Lead
hace 4 semanas
Service Delivery Team Lead
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Bilingual Team Lead working on site in Mexico City, you’ll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Mexico says it all
What You’ll Do
Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet both TTEC and client metric performance goals. You'll answer associate's questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as you're the first-line manager for your team.
You’ll report to the Service Delivery Manager. We’re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.
During a Typical Day, You’ll
- Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects
- Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.
- Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed
- Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes
- Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancy
What You Bring to the Role
- Associate degree, technical school, or equivalent work experience
- Promote a performance-driven culture and always work towards reaching for amazing, mentor and inspire others
- Utilize time management skills and manage priority tasks
- Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
- Customer-focused mindset
- Comfortable with computer systems
What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Location/Division Mexico City, Mexico City Job Requisition 03WF5
-
Team Lead, Service Delivery
hace 5 días
Ciudad de México, Ciudad de México TTEC A tiempo completoTeam Lead, Service Delivery - BilingualTeam Lead, Service Delivery - BilingualBringing smiles is what we do at TTECfor you and the customer. As a Service Delivery Team Lead in Mexico City, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.What...
-
Team Lead, Service Delivery
hace 3 días
Ciudad de México TTEC A tiempo completoTeam Lead, Service Delivery - Bilingual **Team Lead, Service Delivery - Bilingual** Bringing smiles is what we do at TTECfor you and the customer. As a Service Delivery Team Lead in Mexico City, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company...
-
Service Delivery Team Lead
hace 4 semanas
Ciudad de México, Ciudad de México TTEC A tiempo completoService Delivery Team LeadBe the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Bilingual Team Lead working on site in Mexico City, you'll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work...
-
Service Delivery Team Lead
hace 5 días
Ciudad de México, Ciudad de México TTEC A tiempo completoService Delivery Team LeadBe the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Bilingual Team Lead working on site in Mexico City, you'll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work...
-
Service Delivery Team Lead
hace 3 semanas
Ciudad de México, Ciudad de México TTEC A tiempo completoService Delivery Team LeadBe the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Bilingual Team Lead working on site in Mexico City, you'll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work...
-
Service Delivery Global Lead
hace 2 meses
Ciudad de México WTW A tiempo completoService Delivery Global Lead - Mexico City, MX February 08, 2024 **Summary**: The Service Delivery Management - Global Lead position will play a pivotal role in ensuring the successful delivery of IT services across all regions globally by effectively overseeing business relationships, service performance, and ensuring the comprehensive resolution of...
-
Service Delivery Global Lead
hace 5 días
Ciudad de México, Ciudad de México WTW A tiempo completoService Delivery Global Lead Mexico City, MXFebruary 08, 2024Summary:The Service Delivery Management - Global Lead position will play a pivotal role in ensuring the successful delivery of IT services across all regions globally by effectively overseeing business relationships, service performance, and ensuring the comprehensive resolution of systemic...
-
Service Delivery Manager
hace 6 días
México Hemmersbach GmbH & Co. KG A tiempo completoHemmersbach is looking for a highly motivated and experienced Service Delivery Manager to lead our nationwide team of Field Engineers. - Mexico - Querétaro - Young professionals - Full-time **—** Your Benefits **—****: - Buddy program- Extensive paid training- Flat hierarchies- Internal career development- International environment- Modern and...
-
Service Delivery Executive
hace 4 días
Ciudad de México NTT DATA A tiempo completo**Req ID**: 240758 We are currently seeking a Service Delivery Executive to join our team in Mexico City, México (MX-MEX), Mexico (MX). Service Delivery Executive We are looking for a dedicated service delivery manager to be responsible for maintaining strong customer relationships and improving our services to maintain customer satisfaction. The main...
-
Ciudad de México, Ciudad de México TTEC A tiempo completoService Delivery Team Lead Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Bilingual Team Lead working on site in Mexico City, you'll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to...
-
Ciudad de México, Ciudad de México TTEC A tiempo completoService Delivery Team Lead Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience.As a Bilingual Team Lead working on site in Mexico City, you'll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken.Our purpose, team, and company culture are amazing and our Great Place to Work...
-
PMO Service Delivery Management
hace 4 semanas
Ciudad de México Ericsson A tiempo completo**About this opportunity**: As a Service Delivery Manager, you accelerate service delivery, efficiency, and performance within and between operations to build an environment that supports global efficiency and profitable growth. In this role, you will drive the delivery effort to make their work more efficient through adequate delivery tools, processes,...
-
Service Delivery Manager
hace 2 meses
Ciudad de México Avaya A tiempo completo**About Avaya**: Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every...
-
Service Delivery Manager
hace 3 semanas
Ciudad de México Avaya A tiempo completo**About Avaya**: Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every...
-
PMO Service Delivery Management
hace 5 días
Ciudad de México, Ciudad de México Ericsson A tiempo completoAbout this opportunity:As a Service Delivery Manager, you accelerate service delivery, efficiency, and performance within and between operations to build an environment that supports global efficiency and profitable growth.In this role, you will drive the delivery effort to make their work more efficient through adequate delivery tools, processes, ways of...
-
Team lead
hace 3 semanas
Ciudad de México Kyndryl A tiempo completoWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are...
-
Team lead
hace 4 semanas
Ciudad de México Kyndryl A tiempo completoWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are...
-
Team lead
hace 4 semanas
Ciudad de México, Ciudad de México Kyndryl A tiempo completoWho We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleAre you...
-
Team lead
hace 3 semanas
Ciudad de México, Ciudad de México Kyndryl A tiempo completoWho We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleAre you...
-
Team lead
hace 5 días
Ciudad de México, Ciudad de México 1210 Kyndryl Mexico S. de R.L. de C.V. A tiempo completoWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...
