CSSC Front Line Representative

Grundfos is seeking an experienced CSSC Front Line Representative to join its CSSC Industry LATAM team. The CSSC Front Line Representative will contribute to a thriving sales team whilst delivering world class customer services through various Customer channels i.e. telephone, E-mail, live chat, instant messaging etc.

What is the job about?

The position provides first Customer contact resolution on inquiries which can resolve rather shortly (as predefined by Group guidelines) and decide on the further processing of business transactions based on defined processes. Provide timely and effective quotations, technical advice, and Order Entry related support to Customers and sales teams. This position reports directly to the CSSC Supervisor and will operate daily out of the Apodaca, NL facility. Relocation for this position cannot be supported and qualified candidates must have authorization to work in Mexico without support.

Your main responsibilities:

• Assist customer order inquiries via telephone, email, live chat, and instant messaging.
• Enter and maintain manual and electronic orders accurately and efficiently.
• Resolve missing information for orders at the time of entry, or liaise with stakeholders to do so.
• Handle customer order changes and assist with supply chain issues while providing up-to-date order and delivery statuses

Your background

We imagine that you have:

• Vocational certificate, Associate’s or bachelor’s Degree or equivalent work experience. Additionally, have a minimum of 1 year of previous experience within Customer Services.
• Relevant administrative experience, organizational skills & accountability with the Customer
• Familiarity with MS Office applications.
• Good communication and networking skills together with the ability to build positive and trusting relationships with both Internal and External Stakeholders.
• Fluent in English language (test required)

What’s in it for you?

What are your goals? At Grundfos, we're committed to supporting your journey towards achieving your professional and personal goals. We are guided by our six core values, and you’ll find that your fresh ideas will be welcomed and make a difference in everything from local to large-scale global projects. You’ll encounter colleagues from all over the world both as part of your daily work, supporting and all the while broadening each other’s cultural horizons.

In addition, your day-to-day benefits include:

• Flexible working hours; home office possibility and equipment; up to 3 days’ paid leave for volunteering
• Annual bonuses, internal well-being consultants and programmes, engaging team buildings 
• Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly
• Long-term career development with regular dialogue, as well as continuous learning and development opportunities.

Do you want to learn more?

If this job sounds appealing, please send your resume by clicking “Apply”.

To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube, and to get to know some of your future colleagues and why they love working at Grundfos, check out Meet our people.

We look forward to hearing from you.