Oliver Wyman â Alumni Operations and Digital Infrastructure Associate â Mexico City

Encontrado en: beBee S MX - hace 3 semanas

Mexico City Oliver Wyman Group A tiempo completo

About Oliver Wyman

Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 5,700 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman is a business of Marsh McLennan [NYSE: MMC]. For more information, visit www.oliverwyman.com. Follow Oliver Wyman on Twitter @OliverWyman.

Job Overview:

In this Alumni Operations and Digital Infrastructure Associate role, you will be responsible for managing the Oliver Wyman alumni database and utilizing this info to influence the broader alumni strategy; you will also be responsible for managing data-related vendor relationships.

Key Responsibilities:

Data Management

  • Communicate complex data structures, processes, and requirements

  • Manage the central alumni database to ensure accuracy, including ways to improve data management processes

  • Check and proactively address email bounce-backs and alumni communication preferences (e.g., opting out of communications, unsubscribing from newsletters, etc.)

  • Collaborate with Marketing and ITS to manage consent requirements and develop a new subscription center for alumni

  • Implement quality control processes to identify and fix data inconsistencies

  • Collaborate closely with CRM Data team and Marketing to manage the alumni database using internal and external sources

Engagement Reporting

  • Collect, maintain, and report alumni data to support engagement activities

  • Analyze alumni data and metrics to inform / influence strategic decisions related to alumni communication and engagement initiatives

  • Collaborate closely with events and marketing teams to increase engagement

  • Assist with and answer queries related to alumni data and communications

Digital Campaign Management & Metric Reporting

  • Support the distribution of communications (newsletters, event invitations, etc.) to alumni

  • Collaborate with Marketing teams to establish the procedure and cadence for distributing      newsletters to alumni

  • Utilize existing marketing efforts and communications to engage alumni

  • Track KPIs related to campaigns (open rates, click rates, RSVPs, etc.)

  • Proactively suggest process improvements and automations to alumni related processes

Vendor and Platform Management

  • Identify and evaluate vendors to implement a new online alumni portal

  • Explore options for data augmentation through third party vendors

  • Collaborate with data and marketing teams to establish journeys or regular check-ins with    alumni to maintain updated information

  • Manage vendor relationships to ensure deliverables are met on time and within budget

  • Support the distribution of new digital content through Alumni platform(s)

Experience Required:

  • 2 â 4 years of experience in data process improvement and automation, specifically in the context optimizing of data distribution workflows and implementing solutions to enhance efficiency and accuracy

  • This includes a track record of identifying inefficiencies in data distribution processes and implementing automation solutions to streamline operations and ensure timely and accurate data delivery

  • Vendor management experience, including identifying and engaging with vendors for data-related services such as data enrichment or online alumni portals

  • This involves coordinating data management to vendors, ensuring data accuracy, and managing vendor relationships to meet deliverables

Skills and Attributes:

  • Microsoft Office software applications (knowledge of Microsoft Excel, pivot tables, formulas is a must)

  • CRM/Marketing Automation software or a strong motivation to learn

  • Tableau, Power BI or similar is a plus

  • Adobe Analytics and campaign performance metrics is a plus

  • Distributing data-driven content to engage alumni and facilitate effective communication

  • Ensuring the accurate collection and distribution of relevant data

  • Implementing data quality control processes to maintain data integrity for reporting

  • Data management and analysis, i.e., actively managing database, including collection, upkeep, and usage to support engagement activities

  • Analyzing large sets of data, identifying takeaways, and distributing data reports and analysis to relevant stakeholders

  • Working independently and as part of a team

Marsh & McLennan Companies is a global professional services firm providing advice and solutions in the areas of risk, strategy and human capital. It is the parent company of a number of the world's leading risk experts and specialty consultants, including Marsh, the insurance broker and risk advisor; Guy Carpenter, the risk and reinsurance specialist; Mercer, the provider of HR and related financial advice and services; and Oliver Wyman, the management consultancy. With over 81,000 colleagues advise clients in 130 countries and annual revenue of nearly $19 billion, Marsh & McLennan Companies provides analysis, advice and transactional capabilities to clients in more than 130 countries. Its stock (ticker symbol: MMC) is listed on the New York, Chicago and London stock exchanges

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: www.mmc.com. We are committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity, gender expression or any other characteristic protected by applicable law.

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