Java & Linux Support Engineer

hace 1 mes

Guadalajara, México Hewlett Packard Enterprise A tiempo completo

Java & Linux Support Engineer

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

As a Support Engineer, you will be responsible for providing support for critical and complex issues related to Java applications, Linux operating systems, and Oracle WebLogic Server. The role involves troubleshooting, debugging, and resolving issues to ensure the stability and optimal performance of the supported systems. Additionally, you will collaborate with cross-functional teams, including development, operations, and infrastructure teams, to enhance the overall reliability and efficiency of the applications.

Key Responsibilities:

Java Support:

  • Analyze and resolve complex issues in Java applications.
  • Debug and troubleshoot Java code for performance and functionality issues.
  • Collaborate with development teams to provide insights into recurring issues and potential improvements.

Linux Support:

  • Administer and troubleshoot Linux-based systems.
  • Perform system monitoring, analysis, and performance tuning.
  • Implement security best practices and ensure system stability.

WebLogic/Apache and Tomcat Support:

  • Provide expertise in managing and troubleshooting Oracle WebLogic Server environments.
  • Perform installations, configurations, and optimizations of WebLogic Server.
  • Monitor and tune WebLogic for optimal performance.

Incident Management:

  • Respond promptly to Level 4 incidents and service requests.
  • Collaborate with other support levels to ensure timely and effective incident resolution.
  • Document troubleshooting steps and resolutions for knowledge sharing.

Collaboration:

  • Work closely with development and infrastructure teams to understand the application architecture and deployment environments.
  • Participate in cross-functional meetings and discussions to improve system reliability.

Continuous Improvement:

  • Identify opportunities for automation and efficiency improvements.
  • Propose and implement proactive measures to prevent recurring issues.

About you:

  • Bachelor's degree in Computer Science, Information Technology, or a related field with 3-5 yrs years of experience
  • Proven experience in providing deep level technical support for Java applications, Linux systems, and Oracle WebLogic Server.
  • In-depth knowledge of Java programming language and debugging tools.
  • Strong command of Linux operating systems and system administration.
  • Expertise in configuring and troubleshooting Oracle WebLogic Server.
  • Familiarity with web technologies, protocols, and network troubleshooting.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and collaboratively in a team-oriented environment.

#mexico

#LI-Hybrid

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Agile Methodology, Bias, Business, Coaching, Creativity, Critical Thinking, Cybersecurity, Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Development Methodologies, Empathy, Follow-Through, Growth Mindset, Implementation Methodologies, Infrastructure Design, Intellectual Curiosity, Long Term Planning, Managing Ambiguity {+ 4 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

Information Technology

Job Level:

Intermediate

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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