Specialist - IT Application/Production Support

hace 1 mes

Mexico City MMC Corporate A tiempo completo
  • Marsh McLennnan is seeking candidates - Specialist - IT Application/Production Support 

  • Marsh McLennan is seeking an experienced Senior IT Project Analyst to join our Portal & Digital Workplace team and play a key role in managing the metrics, user analytics, and training processes for our global employee intranet. The successful candidate will be responsible for overseeing the Training Hub for content owners, ensuring the seamless onboarding of new content owners, and providing valuable insights through analytics reporting across various MarCom Tech products. This position offers an exciting opportunity for an individual with a strong analytical mindset, excellent project management skills, and a passion for optimizing digital workplace experiences.

    • A company with a strong brand and results to match.
    • Opportunity to interact with different areas of Marsh and career growth.
    • Employee resource groups that provide access to leaders, relevant volunteer and mentoring opportunities, and interactions with counterparts in industry groups and the client organization.
    • Benefits package and benefits above and beyond those provided by law.

    We will count on you to:

    Provides Level 2 Application and technical support to colleagues across multiple applications. This Application Support analyst is a key support role and provides assistance to the MARSH Business. The resource will report in to the L2 Application Support Manager and be a key member of the team with below responsibilities:

    Routing open incident tickets to Development teams for resolution if team cannot resolve.

    Responds to incidents within SLA or within a timely manner with appropriate level of urgency. Determines appropriate hardware and software based on corporate policy and end user requirements. Effectively communicates and follows up with colleagues on all incidents and requests. Escalates incidents and questions to appropriate support groups. Ensures all service feedback and updates are provided in a timely manner to all stakeholders. Uses corporate incident management system to record and track all support work. Take ownership of end user incidents providing effective communication and resolution Provide technical applications support across a range of technologies including but not limited to Java, Oracle and Powershell Provide effective investigation and root cause analysis for problem management process. Supports teamâs abilities and functions through positive customer relations. Provides coaching and mentoring to other team members. Contributes to the improvement and enhancement of processes and procedures. Gains additional knowledge and stays abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other team members.

    What you need to have: 

    • 3 years of experience working in Application/Production Support and carrying out responsibilities related to Essential qualifications.

      Any project/app that they have recently worked on/or supported using any latest tech stack â React, Python, Angular, Java, Mongo DB, SQL Server, Oracle DB

      Any troubleshooting experience where they have used tools such as Datadog, Splunk, Grafana, App Dynamics, Kibana etc.

      Any interest or have they undergone any trainings recently to upskill themselves

      Previous application support(L2&L3 support) experience, not network or Service desk(L1) support

  • Desirable:
  • ITIL qualifications
  • Scripting(PowerShell/VB/Javascript) knowledge
  • Unix, Linux O/S knowledge
  • Cloud Computing Knowledge

  • Marsh McLennan (NYSE: MMC) is the worldâs leading professional services firm in the areas of risk, strategy and people. The Companyâs 85,000 colleagues advise clients in 130 countries. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. Oliver Wyman s serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit marshmclennan.com, or follow us on LinkedIn and Twitter.

    Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one âanchor dayâ per week on which their full team will be together in person. Note: the changes to our hybrid work policy do not apply to officially designated remote workers and are subject to any works council or local legal requirement.

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