Senior Market Pricing Analyst

hace 7 días

Mexico City Zendesk A tiempo completo

By clicking âApply Now,â I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendeskâs Candidate Privacy Notice.


Job Description
 

What we're looking for

As a member of Zendesk's Pricing and Packaging Team, the senior analyst plays a key role in shaping Zendeskâs monetization strategy. Reporting to the Senior Director of Pricing and Packaging and working closely with key stakeholders this is a highly visible role with excellent growth potential.

The senior pricing and packaging analyst will drive analytic efforts to set pricing for new products and feature sets, new service offerings, product/service bundling programs, promotions, pricing policies, price realization analytics and deal/discount approval decisions support. 

We are looking for someone who has the technical skills to surface insights quickly, and the data storytelling skills to communicate those insights in a way that persuades action. You will be responsible for supporting pricing and packaging decision-making, democratizing data & insights, and conducting in-depth analysis.

What you'll be doing

  • Analyze pricing data, customer segments, and user behaviors to discover pricing opportunities, best practices, and areas for improvement.

  • Translate analyses into actionable insights to prioritize pricing decisions in line with business objectives.

  • Design pricing experiments together with key business stakeholders to evaluate the effectiveness of different pricing strategies, and perform the analysis of test results to identify successful approaches which will inform our overall strategy.

  • Collaborate with Financial Planning & Analysis on pricing models that incorporate factors such as product features, customer lifetime value, market demand, and competitive landscape.

  • Monitor and analyze competitors' pricing structures, packaging, and positioning within the market.

  • Prepare regular reports and dashboards that provide visibility into key pricing metrics, trends, and performance indicators.

  • Present findings and recommendations to stakeholders at various levels and departments across the organization.

Key Responsibilities:

  • Define problem statements and explore the data to understand who our customers are, how they get value out of Zendesk products, and where we can develop our monetization strategies better align customer value to Zendesk products

  • Analyze the impact of new product and services offerings by defining and tracking key performance metrics, understanding key drivers and proactively surfacing insights to leadership 

  • Build business insights, reports and dashboards that will lead to better business decisions, monetization prioritization and higher team productivity in a way that promotes a data-driven mindset for the Sales Acceleration organization

  • Understand the business objectives of key stakeholders, gather clear requirements, develop SQL queries, perform analyses and develop insights to understand product usage and engagement trends

  • Partner with the central data & analytics team and cross-functional analytics teams to drive standardization and consistency of product insights reporting across the entire company

What you bring to the role

Requirements:

  • BS/BA or equivalent in a quantitative and/or business fields e.g., business analytics, economics, applied mathematics, statistics

  • 1 - 2 years of experience in strategy consulting, data analytics, business intelligence, quantitative research, or related field

  • Experience with SaaS subscription billing model

  • Strong knowledge of SQL a must (experience with Google BigQuery or Snowflake a plus)

  • Exceptional structured problem solving, visualization and presentation skill

  • Experience translating data to technical and non-technical audiences

  • Ability to synthesize large data sets and applying analytic frameworks for insights to support business decisions

  • Boundless intellectual curiosity - you are self-motivated and unafraid to ask questions in order to learn and grow

  • Preferred: Knowledge and practical application of advanced statistical analysis and mathematical modeling concepts and principles

  • Preferred: experience with pricing and packaging research methodologies (e.g. Gabor-Granger, Van Westendorp, Conjoint, Max-Diff, relative preference)

#LI-DT2

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiencesâand we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether youâre collaborating from your home office, a Zendesk workspace, or the kitchen table, youâre part of one team at Zendesk.

Zendesk is an equal opportunity employer, and weâre proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. 

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

  • Senior Market Pricing Analyst

    hace 4 semanas

    Mexico City Zendesk A tiempo completo

    Job DescriptionWhat we're looking for As a member of Zendesk's Pricing and Packaging Team, the senior analyst plays a key role in shaping Zendesk’s monetization strategy. Reporting to the Senior Director of Pricing and Packaging and working closely with key stakeholders this is a highly visible role with excellent growth potential.The senior pricing and...

  • Global Pricing and Market Access Platform Owner

    hace 2 semanas

    Mexico City Cognizant A tiempo completo

    We’re hiring!At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...

  • Global Pricing and Market Access Platform Owner

    hace 2 días

    Mexico City Cognizant A tiempo completo

    We’re hiring!At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...

  • Global Pricing and Market Access Platform Owner

    hace 3 semanas

    Mexico City Cognizant A tiempo completo

    We’re hiring!At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...

  • Global Pricing and Market Access Platform Owner

    hace 6 días

    Mexico City Cognizant A tiempo completo

    We’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...

  • Global Pricing and Market Access Platform Owner

    hace 2 semanas

    Mexico City Cognizant A tiempo completo

    We’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...

  • Global Pricing and Market Access Platform Owner

    hace 3 semanas

    Mexico City Cognizant A tiempo completo

    We’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...

  • Global Pricing and Market Access Platform Owner

    hace 3 semanas

    Mexico City Cognizant A tiempo completo

    We’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...

  • Market Risk Senior Analyst

    hace 4 semanas

    Mexico City 09522 Citibanamex Afore, S.A de C.V., integrante del Grupo Financiero Citibanamex A tiempo completo

    The Market Risk Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively...

  • Senior Modeling Analyst

    hace 4 semanas

    Mexico City DNV A tiempo completo

    DNV is seeking a Senior Modeling Analyst! This role will be supporting the Energy Market Analytics team. The Senior Modeling Analyst will support the power price forecasting (PPA) services in Mexico and work with our own-developed models and tools using fundamental, statistical, and artificial intelligence methods. DNV’s power price forecasting activity...

  • Pricing Analyst Specialist

    hace 2 meses

    Mexico City KAVAK A tiempo completo

    Si quieres pertenecer a un equipo que mueve la operación tanto nacional como internacional, KAVAK es tu lugar. Somos la startup privada de mayor valuación de Latam y el 1er unicornio Mexicano. Invertimos en talento, ideas, infraestructura y tecnología para seguir revolucionando la compra y venta de autos en el mundo. Queremos garantizar que nos...

  • Pricing Analyst Specialist

    hace 4 semanas

    Mexico City KAVAK A tiempo completo

    Si quieres pertenecer a un equipo que mueve la operación tanto nacional como internacional, KAVAK es tu lugar. Somos la startup privada de mayor valuación de Latam y el 1er unicornio Mexicano. Invertimos en talento, ideas, infraestructura y tecnología para seguir revolucionando la compra y venta de autos en el mundo. Queremos garantizar que nos...

  • Global Pricing and Market Access Platform Owner

    hace 2 semanas

    Mexico City, Ciudad De Mexico, Mexico Cognizant A tiempo completo

    We’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...

  • Pricing Specialist.

    hace 3 días

    Mexico City ZF Group A tiempo completo

    Req ID Mexico City, Mexico Pricing Specialist, Control Systems Key purpose:  Regional coordination of pricing approach in the category Control systems, this includes process standardization, KPI management, providing regional market feedback to Global Pricing while ensuring optimal external conditions such as market pricing, competitiveness, and...

  • Global Pricing and Market Access Platform Owner

    hace 3 semanas

    Mexico City, Ciudad De Mexico, Mexico Cognizant A tiempo completo

    We’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...

  • Pricing Coordinator

    hace 9 horas

    Mexico City Viva Aerobus A tiempo completo

    At Viva, we are looking for passionate people to join our team, and we believe this is the perfect time to do so. Viva Aerobus is the preferred, fun, and profitable low-cost airline in the Americas, boasting the youngest fleet in Latin America and the fastest growth in the world. We cultivate a culture of inclusion, passion, and transparency, breaking with...

  • Pricing Manager

    hace 3 meses

    Mexico City Crane Worldwide Logistics A tiempo completo

    Collects competitive intelligence, analyzes information on market trends and conditions and gauges anticipated demand. Recommends pricing strategies. Researches information on market growth. Develops and oversees pricing processes and policies. Other duties as assigned Leadership skills with ability to teach and help others professionally Excellent...

  • Global Pricing and Market Access Platform Owner

    hace 2 semanas

    Ciudad de Mexico Cognizant A tiempo completo

    We’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives...

  • Senior Sales Operations Analyst

    hace 3 semanas

    Mexico City MongoDB A tiempo completo

    About the jobOur Strategy and Planning team, an integral part of our Sales Operations division, is dedicated to accelerating the growth of our Sales organization. We serve as strategic partners to our Senior Sales Leaders, collaborating on various initiatives aimed at optimizing sales processes, driving revenue growth, and uncovering valuable business...

  • Global Pricing and Market Access Platform Owner

    hace 3 semanas

    Ciudad de Mexico Cognizant A tiempo completo

    We’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives...