Client Solutions Analyst

hace 1 mes

Mexico City Mercer A tiempo completo

Client Solutions Analyst

At Mercer, weâre creating a culture where you can bring your authentic self to work. When you join us, you bring your inclusive energy and enthusiasm to a team that values you personally and professionally â regardless of who you are, what you look like, where you were raised or born, who you love or what your religious beliefs are. You are welcome here

The position will be responsible for following up with clients during the end to end process of the different compensation surveys. Mercer is looking for candidates for the position based in CDMX (Torre Mayor).

What can you expect?

  • You will join a team of passionate consultants who have a wealth of expertise in employee and executive career management, rewards, and communication.
  • You will be able to tap into the expertise across the organization and work with a broad range of colleagues and clients, all while contributing your own knowledge and experiences to work in a highly collaborative and stable environment.

What is in it for you?

  • A company with a strong brand and strong results to match.
  • An opportunity to work in a fast growing, innovative company with excellent career opportunities that is part of a global leader in employee health and wellbeing.
  • The opportunity to start and model the direction of the business.
  • Work with dynamic colleagues and leaders who are committed to exceeding the high standards set by our clients and by ourselves.
  • A dynamic, collaborative and inclusive culture, where diversity is embraced â and you are celebrated and appreciated for who you are.

We will count on you to:

  • Renewing participation of local customers, as well as global and/or multinational customers.
  • Ensure customer participation in the delivery of correct and timely information.
  • Providing support for customer questions and concerns.
  • Analysis of information.
  • Advice and customer service. With the support of sales and client executives, they also identify opportunities to address other client needs with the companyâs solutions.
  • Organisation and scheduling of courses, training and coaching to help customers access their information.
  • Communicates with clients to clarify data questions over the phone or by email.
  • Positive attitude, willingness to offer and execute ideas and solutions to improve processes in a changing environment.
  • Good workload management; able to manage the expectations of all customers and stakeholders.
  • Strong communication and negotiation skills, both written and verbal, conveying clear and concise messages and promoting and enhancing the Mercer brand at all times.
  • Strong ability to quickly assess and provide effective solutions to problems in an efficient manner.
  • Possess excellent leadership, communication, prioritisation and organisational skills.

What you need to have:

  • Bachelor degree in administrative, HR, DO, Commerce or related
  • Minimum 2 years of customer services experience in a business-to-business, large/strategic customer segment or in HR function such as Compensations & Benefits or related.
  • Proficiency in Microsoft Office Applications (Word, Excel, and PowerPoint) required.
  • Intermediate-Advanced English (Written and spoken)
  • Ability to work as part of a high performance team.

Skills that will make you stand out:

  • Excelentes handling skills to work under pressure.
  • Alto drive and results orientation.
  • Excelentes numerical analysis skills and complex and quantitative data analysis skills.
  • Adaptabilidad and resilience.
  • Alta frustration tolerance.

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercerâs more than 20,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the worldâs leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $23 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one âanchor dayâ per week on which their full team will be together in person.

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