Engagement Manager

Encontrado en: beBee S MX - hace 4 semanas

Mexico City Qualtrics A tiempo completo
At Qualtrics, we create software the worldâs best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platformâwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for conventionâbut most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, youâll be part of a nimble group thatâs empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You wonât have to look to find growth opportunitiesâready or not, theyâll find you. From retail to government to healthcare, weâre on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think thatâs work worth doing.   Why We Have This Role This role plays a pivotal part in Qualtrics' success by leading the design and delivery of impactful customer experience programs. As a key member of the Customer Experience (CX) services delivery team, this position contributes to the initial onboarding experience, builds lasting client relationships, and shapes the partnership's direction. This role has a profound impact on customer success, operational improvements, and product enhancements, ultimately driving Qualtrics' reputation as a trusted advisor and solution provider.   How Youâll Find Success
  • Project Leadership: Leading virtual project teams in the successful delivery of complex customer feedback programs.
  • Program Design: Influencing and shaping customer feedback programs, catering to a variety of organizational maturity levels and industry trends.
  • Customer Influence: Building strong relationships with clients, understanding their goals, and acting as a trusted advisor.
  • Strategic Alignment: Ensuring project goals align with both customer and Qualtrics team objectives.
  • Quality Management: Developing and implementing quality management plans for successful technology deployment.
  • Product Enhancement: Advocating for customers by contributing insights to the Qualtrics product team to influence the product roadmap.
How Youâll Grow
  • Professional Development: Opportunity to refine and expand leadership, consulting, and customer management skills.
  • Industry Insights: Exposure to cutting-edge customer experience trends and their implementation in various industries.
  • Cross-functional Collaboration: Collaborate with internal teams, clients, and stakeholders to deliver exceptional outcomes.
Things Youâll Do
  • Strategic Project Management: Partner with customers and Qualtrics team members to align project goals and objectives.
  • Solution Advocacy: Communicate how the Qualtrics platform addresses customer challenges and enhances their programs.
  • Customer Relationship: Build and maintain strong relationships with senior customer stakeholders, acting as their advisor.
  • Team Leadership: Lead project teams to deliver on project goals, ensuring timely execution and quality.
  • Risk Management: Plan, monitor, mitigate, and report project risks during delivery.
  • Quality Assurance: Develop quality management plans, ensuring alignment with business requirements.
  • Product Enhancement: Contribute customer insights to shape the Qualtrics product roadmap.
  • Sales Support: Discuss Qualtrics service offerings during sales presentations and contribute to proposals.
What Weâre Looking For On Your CV
  • 10+ years experience: Designing and delivering best practice software implementations in complex environments.
  • Consulting Experience: Blend of consulting and internal-customer experience preferred.
  • Strong Program Management: Proven ability to plan and execute projects on time, on budget, with quality.
  • Complex Organization Expertise: Experience working with large and complex organizations, delivering successful outcomes.
  • Customer Engagement: Ability to lead delivery workshops, understanding and meeting customer needs.
  • Willingness to Travel: Able to travel up to 25% to engage with clients and teams.
What You Should Know About This Team
  • Heart of Qualtrics: The Delivery Team is essential to Qualtrics' success, establishing client relationships and delivering solutions.
  • Client-Focused: This team is dedicated to understanding client goals, advocating for them, and driving operational improvement
  • Cross-functional Collaboration: Collaboration across internal teams drives customer success and influences product enhancements.
  • Global Impact: This role engages with some of the world's largest organizations, shaping their customer experience programs.
Our Teamâs Favorite Perks and Benefits Work-life integration: frequent office events, team outings, and happy hours
Qualtrics Experience Program: $1,500 for an experience of your choosing (eligible after a year)
Creative office design fostering innovation and collaboration
30 paid days off: 15 PTO + 5 Personal Days + 10 Holiday Closures (additional after a year)
Comprehensive benefits package (medical, dental, vision, life insurance, etc.) and additional perks such as snacks, drinks, and free lunches in the office  

  • Engagement Manager

    Encontrado en: Talent MX C2 - hace 1 semana

    Mexico City Bishop Fox A tiempo completo

    Bishop Fox is the leading authority in offensive security, providing solutions ranging from continuous penetration testing, red teaming, and attack surface management to product, cloud, and application security assessments. We’ve worked with more than a quarter of the Fortune 100, half of the Fortune 10, eight of the top 10 global technology companies, and...

  • Communications - Program Manager, AWS LATAM , LATAM AGS Engagement

    Encontrado en: Talent MX C2 - hace 2 semanas

    Mexico City Amazon Web Services Mexico S. de R.L. de C.V. - C68 A tiempo completo

    The AWS Latin America Engagement team is looking for an innovative, results-oriented Sr. Program Manager to define and drive the communication strategy and long term priorities for our Leadership team in Latin America. As Program Manager, you will bring communications, leadership and sales business knowledge with end to end accountability. You will own the...

  • Engagement Mgr

    Encontrado en: beBee S MX - hace 3 semanas

    Mexico City ServiceNow A tiempo completo

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Manager, Chief of Staff

    Encontrado en: Talent MX C2 - hace 2 semanas

    Mexico City Capital One A tiempo completo

    WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de MexicoManager, Chief of Staff - Associate Engagement Lead The Associate Engagement Lead will manage strategic priorities and key project execution in the newly formed Mexico City Tech Hub, supporting the VP CoS and the Mexico Site Leadership Team (Country Manager, Tech and Product Leads,...

  • Senior Client Engagement Manager

    Encontrado en: beBee S MX - hace 3 semanas

    Mexico City Visa A tiempo completo

    Company DescriptionVisa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments...

  • Community Manager

    Encontrado en: Talent MX C2 - hace 2 semanas

    Mexico City Match Consulting A tiempo completo

    Digital Marketing Agency with nationwide presence, looking for Community Manager 100% Remote Responsibilities:Development of social media strategy for different brandsCreation of campaigns based on data analysisCreate digital community, and increase brand engagement trend identification·Management of Kpis and Metrics Data analysis Audience...

  • Sales Operations Manager

    Encontrado en: Talent MX C2 - hace 1 semana

    Mexico City Sagan A tiempo completo

    Job Title: Sales Operations ManagerLocation: Remote (EST)Work Schedule: Monday - Friday, 9 AM - 5 PM (EST)Job Description:We are seeking a versatile and dynamic Sales Operations Manager to spearhead customer success and operational accountability across Channel Development and Cafe Operations. This role is integral to enhancing our cafe community...

  • Community Manager

    Encontrado en: Talent MX C2 - hace 2 semanas

    Mexico City Sagan A tiempo completo

    Position Title: Community ManagerLocation: Remote (EST Timezone)Working Schedule: Monday - Friday, 10:00 AM to 06:00 PM (EST)Position Summary: We are seeking a dynamic and experienced Community Manager, an exclusive community for property managers. The Community Manager will play a pivotal role in nurturing and growing our online platform, fostering member...

  • Product Manager jr

    Encontrado en: Talent MX C2 - hace 2 semanas

    Mexico City Konfío A tiempo completo

    ¿Quiénes somos? Konfío es una fintech que está revolucionando la forma en que las pequeñas y medianas empresas obtienen financiamiento a través de un ecosistema. Como parte de nuestro equipo, tendrás la oportunidad de formar parte de una empresa líder en la industria, impulsando el crecimiento económico y ayudando a las empresas a alcanzar su...

  • Account Manager

    Encontrado en: Talent MX C2 - hace 6 días

    Mexico City Ericsson A tiempo completo

    Description Join our Team About this opportunity: Join our dynamic team at Ericsson as an Account Manager and become an integral part of our proactive business development strategy. Leverage your in-depth understanding of our customers' businesses, operations, and objectives to secure profitable outcomes for Ericsson. This role is a fantastic...

  • Account Manager

    Encontrado en: Talent MX C2 - hace 3 días

    Mexico City Ericsson A tiempo completo

    Description Join our Team About this opportunity: Join our dynamic team at Ericsson as an Account Manager and become an integral part of our proactive business development strategy. Leverage your in-depth understanding of our customers' businesses, operations, and objectives to secure profitable outcomes for Ericsson. This role is a fantastic...

  • Account Manager

    Encontrado en: Talent MX C2 - hace 2 días

    Mexico City Ericsson A tiempo completo

    Description Join our Team About this opportunity: Join our dynamic team at Ericsson as an Account Manager and become an integral part of our proactive business development strategy. Leverage your in-depth understanding of our customers' businesses, operations, and objectives to secure profitable outcomes for Ericsson. This role is a fantastic...

  • Account Manager

    Encontrado en: Talent MX C2 - hace 4 horas

    Mexico City Ericsson A tiempo completo

    Description Join our Team About this opportunity: Join our dynamic team at Ericsson as an Account Manager and become an integral part of our proactive business development strategy. Leverage your in-depth understanding of our customers' businesses, operations, and objectives to secure profitable outcomes for Ericsson. This role is a fantastic...

  • Community Manager

    Encontrado en: Talent MX C2 - hace 2 semanas

    Mexico City Fantasias Miguel A tiempo completo

    El Community Manager en Fantasías Miguel será el encargado de gestionar y fortalecer la presencia de la marca en las redes sociales y otros canales digitales. Este rol desempeñará un papel fundamental en la creación de contenido, la interacción con la comunidad en línea y el desarrollo de estrategias para aumentar el engagement y la visibilidad de la...

  • Project Manager

    Encontrado en: Talent MX C2 - hace 1 semana

    Mexico City Multiplica Talent A tiempo completo

    Multiplica Talent is actively seeking a dynamic and experienced Project Manager with a PMI certification to join our team. As a Project Manager with PMI certification, you will play a crucial role in managing and delivering complex projects for our clients. You will collaborate closely with cross-functional teams, stakeholders, and vendors to ensure...

  • Social Media Manager

    Encontrado en: Talent MX C2 - hace 2 semanas

    Mexico City Eastman A tiempo completo

    ResponsibilitiesWe are seeking a skilled social media manager with a passion for building our brand presence on social media and leveraging performance-driven metrics to enhance our brand experience. As the social media manager, you will leverage mix of strategic skills and creative thinking with a focus on creating high performing content for our B2B...

  • Fashion Marketing Sr. Manager

    Encontrado en: Talent MX C2 - hace 2 semanas

    Mexico City CHANEL A tiempo completo

    CHANEL’s long term objective is to grow qualitatively, building the long-term value of the brand for customers of today and tomorrow. This role will define with the Fashion Director the strategy and plan all the marketing management functions for Fashion in the Mexican Market. This is to be done within the guidelines and in conjunction with the Global...

  • Engagement Manager

    Encontrado en: Talent MX C2 - hace 2 semanas

    Mexico City IQVIA A tiempo completo

    Essential Functions • Manages project teams including both internal and external resources in the design, development and delivery of client solutions. • Leads teams to review and analyze client requirements or challenges and develops and costs associated proposals that ensure profitability and high client satisfaction with limited if any senior...

  • Engagement Manager SAP Project

    Encontrado en: Talent MX C2 - hace 2 semanas

    Mexico City Capgemini A tiempo completo

    RH: Maria Esparza Ubicación: Cualquier estado en México Industria: Foods Tus funciones:Diseño y Construcción de SAP EWMConocimientos y experiencia necesaria:                 Conocimiento en la funcionalidad de SAP EWM para la gestión de inventario en ubicaciones específicas en la versión S/4 HANA.Conocimiento en subdivisión de los...

  • Community Manager Sr

    Encontrado en: Talent MX C2 - hace 2 semanas

    Mexico City Multiplica Talent A tiempo completo

    Buscamos un Community Manager Senior con experiencia demostrable para unirse a nuestro equipo de manera freelance por un periodo de un año. El candidato ideal deberá tener habilidades avanzadas en la gestión de comunidades online, manejo de crisis y detección de oportunidades para contenido reactivo. Será responsable de mantener y fortalecer la...