Demand Management Officer

hace 3 días

Mexico City AXA Group A tiempo completo

About AXA Group Operations

Under the leadership of the Group COO & CEO of AXA GO, AXA Group Operations covers the 

following divisions:

- Group CIO

- Group Technology Operations

- Group Security

- Group Emerging Data & Technology

- Group Procurement & Sourcing

- Group Operations Transformation

- Strategic Programs, Group Operations Finance

- GO General Secretary and Risks

- AXA GO BO (legal entity: AXA Business Services)

AXA Group Operations operates across more than 15 countries; and comprises around 7000 staff 

members.

Job Purpose

Demand Intake and Scoping

• Capture the business demands and have an overview of all demand for their scope (Country / 

Market)

• Ensure business needs and priorities are understood to support the business strategy.

• Work closely with the Account Manager, Product Business Partners, Market Integration 

Expert and PM when needed to ensure pre-scoping is performed to identify if existing 

products are available, or if a new solution is required.

• Working closely with the Product teams and other relevant GO teams, the Demand 

Management Officer is accountable for the scoping and the engagement regarding demand

towards the Entity. For all non-standard requests that require transversal coordination, the 

Demand Management Officer collects inputs from the various contributors and orchestrate

the overall delivery.


Demand Planning

• Manages the Entity project Portfolio

• Requests the necessary resources to meet the demand.

• Helps with portfolio prioritisation – from an Entity perspective.

• Helps address any competing, or conflicting demands.

• If the demand is significant enough to become a project, formally adds the project to the 

Global project portfolio.

• Intermediates with GO Project Management allocation.

• if no PM is assigned, the Demand Management Officer ensures funding is approved before 

proceeding with the next steps.


Delivery, Monitoring & Reporting

• Owns the Demand Management Process for the Country / Market /Entity and ensures all 

defined steps are followed appropriately.

• Monitors and reports on the portfolio of demand and ensure effective closure – providing 

required information to Market Head, Account Manager, PBP... – to be shared in relevant 

governance with the Entity (Project Review Board where instated)

• When informed that a Product enhancement, or feature request is added to the Product 

lifecycle timeline and therefore not to be delivered immediately, ensures the information is 

passed back to the requestor.


Leadership Capabilities

Business and functional skills

− Have a very strong understanding of the Demand Management process and any 

supporting processes.

− Have a sound knowledge of Product families GO structure, Tech and Data roadmap, 

objectives, organization, and policies.

− A strong understanding of the AXA GO Product catalogue.

− Where relevant, a good understanding of insurance business needs/challenges of the 

Opco and technical environment, in the short and long term

− Client focused and service minded with sound business thinking.

− Strong understanding of GO Operations activities project / program delivery and have a 

good overview of all GO Programs and inter-dependencies.

− The ability to learn fast, stay current and have a basic technical understanding of the 

Products.

− Ability to understand cost of ownership and the Product pricing model

Interpersonal skills

− Strong communication and presentation skills, with an ability to communicate plans, 

requirements and process.

− Strong collaboration and relationship building

− Sufficient influence and persuasion skills, with a capacity to speak up assertively and put 

clear expectations on the table in the interest of Group Operations, local legal Entity, or 

AXA Group 

− Strong team player, including ability to work in multi-cultural team with limited or no 

hierarchical structures amongst them.

− High motivation and ability to work under pressure and autonomously.

− Good English and local language skills (where necessary)

Leadership skills

− Focus on delivering simplification and efficiency.

− Capacity to take ownership towards concrete results with a hands-on and pragmatic 

attitude.

− High level of personal accountability and strong commitment

Strategic Vision

− Need to understand the GO vision & goals regarding Product families and understand the 

Entity strategic direction.


Your Profile

Education & Experience

▪ Good IT background 

▪ Experience of working in a global Organization

▪ Good understanding of Group Operations Governance

▪ Good understanding of GO financial, project and product processes.

▪ Good understanding of demand management processes


About AXA

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working with 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of

respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.


About the Entity

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation. 

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:

  • State-of-the-art Data Technology to drive customer experience
  • State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
  • High-Performing Global Team for stronger partnerships with AXA entities 


What We Offer

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.

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