Customer Service Manager
hace 1 mes
Responsabilidades:
- Supervisar y liderar el equipo de atención al cliente para garantizar un servicio excepcional y satisfacción del cliente.
- Desarrollar e implementar estrategias para mejorar la eficiencia y la calidad del servicio al cliente.
- Colaborar estrechamente con otros departamentos para garantizar una comunicación efectiva y una resolución rápida de problemas.
- Gestionar las quejas y preocupaciones de los clientes de manera proactiva y profesional.
- Realizar análisis de datos y seguimiento del rendimiento del equipo para identificar áreas de mejora y oportunidades de crecimiento.
- Participar en la contratación, capacitación y desarrollo del personal del departamento de servicio al cliente.
Requisitos:
- Residencia en Monterrey, con Visa y Pasaporte vigentes.
- Nivel intermedio-alto de inglés, tanto oral como escrito.
- Experiencia previa en posiciones de liderazgo en servicio al cliente.
- Excelentes habilidades de comunicación y capacidad para manejar situaciones difíciles con calma y profesionalismo.
- Fuerte conocimiento técnico en ingeniería para comprender y abordar las consultas y problemas técnicos de los clientes.
- Capacidad demostrada para trabajar de manera efectiva en un entorno de ritmo rápido y adaptable.
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