Technical Account Manager/Product Owner

hace 1 mes

Guadalajara, México Baxter Global A tiempo completo

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

About Us: Baxter's Mission

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Your role at Baxter
This is where my expertise drives business innovation

For you, it’s all about the people. As Technical Account Manager - IT, your impact on patient care is always top of mind. Your desire for challenging, purposeful work and eagerness to meet unforeseen challenges head-on provide robust opportunities to grow your career as a business-focused IT partner. Baxter trusts and appreciates your curious and collaborative problem-solving nature. You enjoy taking ownership of processes that enable the business to work and serve our customers more efficiently.

A global transformation is happening across our IT function—one where we are intentionally and thoughtfully reimagining how we partner with the business. Your expertise is a welcome addition and will be crucial in developing fresh solutions to optimize our technology for all of Baxter. You enjoy seeing the connection between the future and today as we look to simplify our technology landscape. Your past experiences and enthusiasm for innovation will help us streamline systems and initiatives, break down IT silos and work in an agile, hyper-collaborative model. To drive transformation, we will work smarter, not harder—which means you will be able to focus on value-driven outcomes while gaining regular exposure to the business as you grow your career with Baxter.

Your team

We bring value for Baxter by optimizing technology. It’s why we are shifting our approach to a capabilities-first mindset. A leaner technology blueprint will help us drive speed, simplicity, and collaboration. Embracing new technologies and methodologies helps us to keep up with a constantly evolving market—which means we can continue to save and sustain lives across the globe.

We build relationships with one another to get the work done—winning, failing and learning together. We’re an ambitious community of experts who are driven to improve our skills and deepen our knowledge. Our teams embrace workplace flexibility, combining the best of both on-site and remote work environments. Monthly check-ins replace annual performance reviews and offer a more personalized approach to your career development. Leadership encourages you to invest in yourself through a variety of learning opportunities. We move quickly, giving you the chance to grow and diversify your portfolio during times of change.

As a Technical Account Manager, you will have the opportunity to lead by example, and enjoy mentoring and learning from others. Here, you are trusted to manage your own time and are given opportunities to grow your career as you wish.

This role will be responsible for working with our Partners/Customers under a Transition Service Agreement (TSA) to ensure services scope is provided per contract terms and to be the single point of contact for change requests, support escalations and overall issue resolution.

As Baxter transforms our IT organization into an innovative and strategic partner to the business, a key initiative is to invest in our IT talent in order to develop new skills and stronger business acumen. You are encouraged to take thoughtful action in developing your career and are given a myriad of resources to make that a reality. Think training, conferences, certifications, and support for advanced degrees. We live and breathe technology, but we also recognize space outside of work is needed. Take paid time off when you need to and come back refreshed so we can continue to save and sustain lives

What you'll be doing
  • Lead and oversee IT contractual relationship with the customer(s).
  • Be the single point of contact for change requests, support escalations and overall issue resolution for the customer(s).
  • Maintain customer satisfaction.
  • Work with internal teams to resolve problems.
  • Train other team members on contractual scope and related processes
  • Identify, Document and triage customer problems/change requests/ project request with the support of the appropriate internal teams.
  • Analyze and report on issues and projects and identify trends to determine potential areas for improvement.
  • Drive and handle changes/improvements/projects quoting process.
  • Lead a team of analysts and financial analysts supporting the customer(s)
What you'll bring
  • A bachelor’s or master’s degree in computer science, information systems, business administration or a related field, or equivalent work experience.
  • 5 or more years of experience leading external customers in a technical service provider capacity.
  • Strong customer relationship management, negotiation and deal management skills
  • Experience in leading upward among senior leadership.
  • Ability to make tough decisions, solve problems, and show initiative
#LI-AA2

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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