(CE08TAM) Technical Account Manager
hace 3 semanas
About You
As a Technical Account Manager, you will play a critical role in driving customer success and managing all technical aspects of their post-sales engagement. This involves activities such as configuring SSO integration, validating API access, identifying key data points for integration, and setting up necessary DNS records.
You will lead kickoff calls, and technical configuration calls, and provide any necessary training to ensure a great customer experience. Post-implementation, you will assist customers with any technical issues they encounter.
Persona For The Role
Desired Skills & Experience
What We Believe Is Important In Your Role
A deep commitment to customer empathy and a passion for creating a better customer experienceUnderstanding the need for urgency in getting customers live and extracting value from our offeringsForesight and ability to help the customer success and sales teams source and develop expansion and upsell opportunitiesA growth mindset and strong listening skillsBenefits & Perks
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