Engineer Customer Quality
hace 2 días
Req ID 71206 | El Salto, Mexico, ZF Suspension Technology Guadalajara, S.A. de C.V.
Company Overview
ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers comprehensive product and software solutions for established vehicle manufacturers and newly emerging transport and mobility service providers. ZF electrifies a wide range of vehicle types. With its products, the company contributes to reducing emissions, protecting the climate and enhancing safe mobility.
About the role:
The Customer Quality Engineer is responsible for all North American Market related quality subjects in the ZF Suspension Technology (CT) Business Unit for a specified customer(s).
What you can look forward to as a Customer Quality Engineer:
- Act as the key interface between customer and CT organization (Production Plants, Sales Organization, Engineering Organization)
- Communicate regularly with all levels of the customer quality organization to keep the customer view of CT quality performance up-to-date
- Collect all information about CT quality situation in the North America market using face-to-face meetings with the customer and using all specific customer portals
- Collect all information about future customer quality expectations using face-to-face meetings with the customer and attending quality related customer information meetings
- Understand and follow all customer specific quality systems and procedures
- Coordinate and control closure of all customer related corrective and preventative quality subjects (e.g. product development issues, 0-ppm subjects, warranty subjects) in close cooperation with CT production plant quality, supplier quality and engineering organizations
- Support CT organizations to understand the details and importance of customer quality subjects
- Prepare transparent status information for all CT quality issues with all involved CT internal functions
- Lead presentation of CT quality issues to the customer and discussions with the customer (one voice to the customer)
- 8D´s feedback through customer portals.
- Coordinate necessary sorting activities on-site (Customer plants) in cooperation with the production plant quality organizations
- Attend all customer initiated regular and sporadic quality meetings and represent CT organization and position
- Attend all customer audits in the production plants and the engineering locations
- Report the customer specific CT quality status regularly to CT Plant Quality Lead and Manager in a transparent and complete manner (standardized templates/ Customer BSC)
- Maintain professional and technical knowledge by attending educational workshops, formal training, reviewing professional publications, establishing and expanding professional networks, and participating in professional societies
- Understand and comply with all ISO TS 16949 and the transition to IATF 16949 policies and procedures
Your profile as a Customer Quality Engineer:
- Bachelor in Engineering
- 3-4 years of engineering experience. Internships and coop included.
- Strong communication and coordination skills
- Strong problem-solving and analytical skills
- Knowledge of quality and/or internal audit processes, including knowledge of process/production control methods (i.e. APQP, PPAP, incoming inspection, etc.)
- Working knowledge of ISO TS 16949 standards and IATF 16949
- Knowledge of process flow charts, FMEAs, and control plans
- Ability to present, influence and engage personnel and management at multiple levels within internal and external organizations
- Able to manage multiple activities in parallel
- English and Spanish language competency – both written and oral
- Ability/willingness to travel both domestically and internationally
Why choose ZF in El Salto, Jalisco:
- Benefits above the law
- Major Medical Expenses Insurance
- Global growth opportunities
- Competitive Wages
Be part of our ZF team as Engineer Customer Quality and apply now
Contact
Marisol Zambrano
marisol.zambrano@zf.com
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