Quality Customer Care Technician

hace 7 meses


El Salto, México APTIV A tiempo completo

The Quality Customer Care Technician has the responsibility to execute customer satisfaction through customer complaint response procedures according with customer specific requirements, 8D, DPS, DPRTS, Customer Portal, control plan execution and PFMEA update.

**Responsibilities**:

- Ensure customer satisfaction process.
- Ensure customer KPI's performance.
- Ensure customer complaint response on customer portals for all WFCC and CSE reports.
- Ensure customer specific requirements and communication to plant.

**Background / Skills**:

- PFMEA
- APQP
- Core tools
- English intermediate - advanced
- Bachelors degree or technical carrer

**Salary**: $16,000.00 - $25,000.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- Quality: 3 years (preferred)

**Language**:

- English intermediate (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Work Location: In person



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