Onsite Technical Support

hace 1 mes

Mexico City MMC Corporate A tiempo completo

Onsite technical support

We are Marsh McLennan, we offer consulting and risk management services, insurance brokerage and insurance program management for different sectors of the economy through the business units: Marsh, Mercer, and Guy Carpenter

Provide support to end users across multiple operating companies by installing and assisting with the operation of their workstations, business applications, and related equipment.

What's in Marsh for you:

  • A company with a strong brand and results to match.
  • Opportunity to interact with different areas of Marsh and career growth.
  • Employee resource groups that provide access to leaders, relevant volunteer and mentoring opportunities, and interactions with counterparts in industry groups and the client organization.
  • Benefits package and benefits above and beyond those provided by law.

What is in it for you:

  • A competitive salary
  • Employee friendly policies
  • Health care and insurance for you and your dependents
  • Healthy Work life balance
  • A great working environment
  • Flexible benefits packages to suit your needs and lifestyle.

We will count on you for the following responsibilities:

  • Provide remote tech support.
  • Performs installations, trains, maintenance, troubleshoots and repairs of Oliver Wayman, desktop hardware/software technologies.
  • Responds to incidents within SLA, or within a timely manner; with appropriate level of urgency and follows up with customers on all issues.
  • Maintains accurate hardware and software record using, ServiceNow for all corporate assets.
  • Supports incidents of Level 2
  • Supports teamâs abilities and functions through positive customer relations.
  • Contributes to the improvement and enhancement of processes and procedures.
  • Escalates incidents and questions to appropriate support groups.

You need to have:

  • Associates degree in a technology related discipline; OR a combination of work experience, education, and training equivalent to a two-year college degree in a technology related discipline.
  • Minimum of 5 years related work experience.
  • Strong knowledge of company desktop operating systems and software.
  • Microsoft Office 365, Apple OS/iOS, ServiceNow, Okta, Zoom, Zscaler, BitLocker, and Active Directory knowledge.
  • English proficiency.
  • Good general knowledge of standard computer hardware.
  • Superior customer service skills.
  • Microsoft or other certifications desired (i.e., MSCDT, MCP, MCSE).
  • A+ certification preferred.

What makes you stand out:

  • Ability to work within a team environment.
  • Ability to independently plan, organize and prioritize oneâs own activities.
  • Ability to provide short term cover for manager during absence of regular line manager.
  • Ability to independently plan, organize and prioritize a small teamâs activities.
  • Ability to express ideas clearly in both written and oral communications.
  • Good presentation skills.
  • Ability to train both business colleagues and technology colleagues.

Marsh McLennan (NYSE: MMC) is the worldâs leading professional services firm in the areas of risk, strategy, and people. The Companyâs 85,000 colleagues advise clients in 130 countries. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well-being for a changing workforce. Oliver Wyman s serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit marshmclennan.com, or follow us on LinkedIn and Twitter.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one âanchor dayâ per week on which their full team will be together in person. Note: the changes to our hybrid work policy do not apply to officially designated remote workers and are subject to any works council or local legal requirement.

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