Accounts Payable Analyst
hace 4 semanas
Role Purpose
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
Do
-
Support process by managing transactions as per required quality standards
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLA’s defined in the contract
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Maintain and update self-help documents for customers to speed up resolution time
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by complying with service agreements
-
Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus and facilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
- Accurately process and record all incoming call and email using the designated tracking software
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
-
Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
Stakeholder Interaction
Stakeholder Type
Stakeholder Identification
Purpose of Interaction
Internal
Team Leaders
Performance review
HR
Hiring and employee engagement and retention
Training Team
Capability development
Technical Lead
Training, issue escalation/ resolution
External
Client
Query Resolution
Display
Lists the competencies required to perform this role effectively:
-
Functional Competencies/ Skill
- Process Knowledge - Knowledge of assigned process, tools and systems - Foundation to Competent
Competency Levels
Foundation
Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.
Competent
Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.
Expert
Applies the competency in all situations and is serves as a guide to others as well.
Master
Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization.
-
Behavioral Competencies
- Collaborative working
- Problem solving and decision making
- Attention to Detail
- Execution Excellence
- Client (Internal) Centricity
- Effective Communication
Deliver
No.
Performance Parameter
Measure
1.
Process
No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2.
Self- Management
Productivity, efficiency, absenteeism, Training Hours, No of technical training completed
Invoice to Pay(Transactional Accounting)-
Accounts Payable Analyst
hace 5 días
Guadalajara, México Wipro A tiempo completo_Wipro_, a leading global information technology, consulting and business process services company, is looking for your talent to join into one of our projects. We are currently looking for great talent to join us as Accounts Payable Specialist and Accounts Payable Analyst. **What we need from you** - Bachelor's degree minimum - Intermediate to advanced...
-
Accounts Payable Analyst
hace 2 meses
Guadalajara, México Sidel A tiempo completoAccounts Payable Analyst Contract Type Permanent Country MEXICO Location Guadalajara Your opportunity The role of the Accounts Payable Specialist is to operate and effectively manage all administrative requirements to support the business operations across the Sidel Americas Region. The Accounts Payable...
-
Accounts Payable Analyst
hace 1 semana
Guadalajara, México Sidel A tiempo completoAccounts Payable Analyst Contract Type Permanent Country MEXICO Location Guadalajara Your opportunity The role of the Accounts Payable Specialist is to operate and effectively manage all administrative requirements to support the business operations across the Sidel Americas Region. The Accounts Payable...
-
Accounts Payable Analyst
hace 2 meses
Guadalajara, México Wipro A tiempo completo_Wipro_, a leading global information technology, consulting and business process services company, is looking for your talent to join into one of our projects. We are currently looking for great talent to join us as Accounts Payable Analyst. **What we need from you** - Bachelor's degree minimum - Intermediate to advanced English - At least 2 years of...
-
Accounts Payable Analyst
hace 1 mes
Guadalajara, México Wipro A tiempo completoWipro Guadalajara, Mexico Metropolitan Area (Hybrid) **Wipro Limited** is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them...
-
Accounts Payable Clerk
hace 2 meses
Guadalajara, México FlexTal Staffing LLC A tiempo completoWe are looking for a skilled Accounts Payable Clerk to be responsible for processing all invoices received for payment and for undertaking the payment of all creditors in an accurate, efficient and timely manner. **Responsibilities**: - Process outgoing payments in compliance with financial policies and procedures - Perform day to day financial...
-
Accounts Payable Analyst
hace 2 meses
Guadalajara, México Ingredion Global Business Services, S.A. de C.V. A tiempo completoAccounts Payable Analyst LOCATION: SSC Guadalajara, Mexico REPORTS TO: Accounts Payable Leader Company Background: Ingredion is a Fortune 500 provider of ingredient solutions that helps nourish, comfort, sustain, and delight people around the world. Ingredion’s wide range of ingredient solutions is strategically designed to address changing...
-
Accounts Payable Specialist
hace 1 semana
Guadalajara, México FlexTal Staffing LLC A tiempo completoWe are looking for an Accounts Payable Specialist to join our team and work with our accounting department to oversee our organization’s expenses. Accounts Payable Specialist responsibilities include processing payments, verifying invoices and performing account reconciliations as needed. Ultimately, you will work with our accounting team to ensure our...
-
Accounts Payable
hace 2 meses
Guadalajara, México Panorama Mortgage Group S de RL de CV A tiempo completo**Responsibilities** Verify and process invoices and payments in the accounting system. - Communicate with suppliers to solve billing issues and late payments. - Review and reconcile supplier statements. - Coordinate with other departments to obtain supporting documentation for payments. - Ensure compliance with the company's accounts payable policies and...
-
Accounts Payable Specialist
hace 1 mes
Guadalajara, México Sidel A tiempo completoThe role of the Accounts Payable Specialist is to operate and effectively manage all administrative requirements to support the business operations across the Sidel Americas Region. The Accounts Payable Specialist primary responsibility is to oversee the functions of Accounts Payable, Travel Expense, and Reporting. The role is pivotal in the efficient...
-
Accounts Payable Analyst
hace 2 meses
Guadalajara, México Ingredion Global Business Services, S.A. de C.V. A tiempo completo**LOCATION**: SSC Guadalajara, Mexico **REPORTS TO**: Accounts Payable Leader **Company Background**: Ingredion is a Fortune 500 provider of ingredient solutions that helps nourish, comfort, sustain, and delight people around the world. Ingredion’s wide range of ingredient solutions is strategically designed to address changing consumer trends and...
-
Accounts Payable Specialist
hace 1 semana
Guadalajara, México Sidel A tiempo completoThe role of the Accounts Payable Specialist is to operate and effectively manage all administrative requirements to support the business operations across the Sidel Americas Region. The Accounts Payable Specialist primary responsibility is to oversee the functions of Accounts Payable, Travel Expense, and Reporting. The role is pivotal in the efficient...
-
Accounts Payable Jr. Analyst
hace 2 meses
Guadalajara, Jalisco, México Listopro A tiempo completoAbout The PositionYour opportunity: The role of the Accounts Payable Specialist is to operate and effectively manage all administrative requirements to support the business operations across the Company Americas Region. The Accounts Payable Specialist primary responsibility is to oversee the functions of Accounts Payable, Travel Expense, and Reporting. The...
-
Accounts Payable Jr. Analyst
hace 1 mes
Guadalajara, Jalisco, México Listopro A tiempo completoAbout The PositionYour opportunity: The role of the Accounts Payable Specialist is to operate and effectively manage all administrative requirements to support the business operations across the Company Americas Region. The Accounts Payable Specialist primary responsibility is to oversee the functions of Accounts Payable, Travel Expense, and Reporting. The...
-
Accounts Payable Jr. Analyst
hace 1 mes
Guadalajara, Jalisco, México Listopro A tiempo completoAbout The PositionYour opportunity: The role of the Accounts Payable Specialist is to operate and effectively manage all administrative requirements to support the business operations across the Company Americas Region. The Accounts Payable Specialist primary responsibility is to oversee the functions of Accounts Payable, Travel Expense, and Reporting. The...
-
Accounts Payable Jr. Analyst
hace 1 semana
Guadalajara, Jalisco, México Listopro A tiempo completoAbout The PositionYour opportunity: The role of the Accounts Payable Specialist is to operate and effectively manage all administrative requirements to support the business operations across the Company Americas Region. The Accounts Payable Specialist primary responsibility is to oversee the functions of Accounts Payable, Travel Expense, and Reporting. The...
-
Accounts Payable Jr. Analyst
hace 1 semana
Guadalajara, Jalisco, México Listopro A tiempo completoAbout The PositionYour opportunity: The role of the Accounts Payable Specialist is to operate and effectively manage all administrative requirements to support the business operations across the Company Americas Region. The Accounts Payable Specialist primary responsibility is to oversee the functions of Accounts Payable, Travel Expense, and Reporting. The...
-
Accounts Payable Jr. Analyst
hace 1 semana
Guadalajara, Jalisco, México Listopro A tiempo completoAbout The PositionYour opportunity: The role of the Accounts Payable Specialist is to operate and effectively manage all administrative requirements to support the business operations across the Company Americas Region. The Accounts Payable Specialist primary responsibility is to oversee the functions of Accounts Payable, Travel Expense, and Reporting. The...
-
Accounts Payable Specialist
hace 1 mes
Guadalajara, México Sidel A tiempo completoAccounts Payable Specialist Contract Type Permanent Country MEXICO Location Guadalajara Your opportunity The role of the Accounts Payable Specialist is to operate and effectively manage all administrative requirements to support the business operations across the Sidel Americas Region. The Accounts Payable...
-
Accounts Payable Specialist
hace 1 semana
Guadalajara, México Gebocermex A tiempo completoAccounts Payable Specialist Contract Type Permanent Country MEXICO Location Guadalajara Your opportunity The role of the Accounts Payable Specialist is to operate and effectively manage all administrative requirements to support the business operations across the Sidel Americas Region. The Accounts Payable Specialist primary responsibility is to...
