Wireless Customer Support Engineer

hace 2 semanas


Guadalajara, México NXP Semiconductors A tiempo completo

Summary:

  • Provide highly technical support to customer around the world designing with NXP Wireless devices via email, phone, etc.
  • Improve customer satisfaction by following up on client complaints
  • Collaborate with other teams to improve our offering enhancing our Customer’s experience

Job Responsibility:

  • Supporting business users on application incidents/ changes requested on SW environment applications and infrastructure.
  • Manage the global technical support infrastructure for the products under your responsibility.
  • Provide technical support, consultancy and guidance to customers during the system definition phase.
  • Support the development activities of the customer, based on international and local standards.
  • Support with technical expertise and customer input the development activities of the NXP internal application projects.
  • Support technical design-in and lead customer projects.
  • Provide technical product trainings to customers.
  • Work closely with engineering to scope, create, edit, and publish hardware documentation necessary for world-wide customers to design systems using NXP processors. Manage technical customer support activities. This includes remote and on site customer support and sometimes calls with the NXP internal teams
  • Follow up on customer complaints about NXP documentation , software or hardware within the support scopes
  • Work with a global team and perform the different tasks to develop the technical skills of the protocol assigned to the engineer according to the level.

Job Qualification: :

  • Bachelor's degree or above in Electrical Engineering, Automation, or Electronic Information Engineering, or equivalent experience.
  • 1-3 years of experience in at least one of the following protocols : BLE products/ZigBee/Thread/Matter/NFC
  • Experience in embedded software or hardware in embedded systems.
  • Understanding of at least one of the following protocols: BLE/ZigBee/Thread/Matter/NFC
  • Ability to perform analysis and with troubleshooting skills; should be able to solve technical problems raised by customers.
  • Experience in programming embedded MCUs and RTOS.
  • Knowledge of interfaces like UART, SDIO, I2C, SPI, etc.
  • Familiar with ARM microcontrollers and /or microprocessors.
  • Should be able to work independently, be self-motivated, equipped with a good team spirit, a strong sense of responsibility, and a creative problem solver.
  • Excellent English communication skills, both verbal and written.


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