Customer Support Engineer Analyst

hace 1 mes

Guadalajara, Jalisco, México Wabtec Corporation A tiempo completo

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company's new website at:

It's not just about your career... or your job 's about who you are and the impact you are going to make on the world. Do you want to go into uncharted things that haven't been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.

Who will you be working with?

You will be a Customer Support Engineer Analyst working with our RailConnect suite of products and partnering with support colleagues. Our RailConnect software powers railroads to operate efficiently. Our customers include field engineers, distributors, sales staff, certified support providers, integrators, and end users. Contributing knowledge, championing productivity programs, and acting as change agent for these programs is key. This role is a team player and is expected to support other teams as needed.

How will you make a difference?

As a member of the Logistics Support Team, you will be responsible for building strong relationships with customers by assisting them with their customer experience using Wabtec products. You will also partner with our commercial, engineering, and product teams to improve products and processes.

You will become a subject matter expert and assist customers along with your team members on difficult issues. You will partner with Product, Engineering, and Commercial to drive customer retention and product improvements. Sharing the VOC (Voice of Customer) is key in this role. You will report to the Customer Support Manager inside our Professional Services division.

What do we want to know about you?

  • BA/BS degree in business or technical discipline or a two-year diploma, or extensive customer support background considered with appropriate experience.
  • At least 5 years of experience in a customer facing phone, internal help desk, e-services, or onsite IT support environment.
  • 3+ years of railroad or shipper experience preferred.
  • Experience using Wabtec RailConnect products a plus.
  • Experience using Salesforce and FullStory a plus.
  • Advanced level of communication in English

What will your typical day look like?

  • Assisting customers through phone calls and ticketsto ensure service levels are met.
  • Reviewing escalated cases and assisting team members with difficult to solve problems.
  • Writing SOPs and training material on best practices, building our knowledgebase.
  • Testing new features and products with our Engineering and Product teams.
  • Collaboration with Engineering, Product, and Commercial teams to communicate the Voice of Customer (VOC) and provide input on product improvements and defects.
  • Meet with key customers to provide high-level service.
  • Sharing best practices and knowledge with junior support team members
  • Engage with your leader and provide input on projects that drive a better customer experience and improve processes within support.

You may also be asked to perform other duties outside of your function or trade, for which adequate training will be provided if necessary.

#LI-EO1

Wabtec Corporation is committed to taking on the world's toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and like you Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.

  • Customer Support Engineer Analyst

    hace 1 mes

    Guadalajara, Jalisco, México Wabtec Corporation A tiempo completo

    Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing...

  • Customer Support Specialist

    hace 3 días

    Guadalajara, Jalisco, México Crunchtime A tiempo completo

    **About Crunchtime**Crunchtime is a leading provider of software solutions for the restaurant and foodservice industry. Our platform helps global restaurant brands manage their operations, including inventory, staff scheduling, learning and development, food safety, operational tasks, and audits.**The Role**We are seeking a highly skilled Customer Support...

  • Application Support Engineer

    hace 3 días

    Guadalajara, Jalisco, México 300 FLEXTRONICS MANUFACTURING MEX, SA DE CV. A tiempo completo

    Job Overview We are seeking a skilled Software Engineer to enhance our exceptional teams responsible for developing outstanding products and driving our expansion. This position will be based in Guadalajara, North Campus. Reporting to the Senior Manager - Engineering Services , the Software Engineer will act as a crucial liaison between clients and...

  • Application Support Engineer

    hace 3 días

    Guadalajara, Jalisco, México 300 FLEXTRONICS MANUFACTURING MEX, SA DE CV. A tiempo completo

    Job Overview We are seeking a dedicated Software Engineer to enhance our exceptional teams responsible for developing outstanding products and driving our growth. This position will be based in Guadalajara, North Campus. Reporting to the Senior Manager - Engineering Services, the Software Engineer will act as a crucial liaison between our...

  • Application Support Engineer

    hace 3 días

    Guadalajara, Jalisco, México 300 FLEXTRONICS MANUFACTURING MEX, SA DE CV. A tiempo completo

    Job Overview We are seeking a dedicated Software Engineer to enhance our exceptional teams that develop outstanding products and drive our expansion. This position will be based in Guadalajara, specifically at the North Campus. Reporting to the Senior Manager - Engineering Services , the Software Engineer will act as a vital link between our...

  • Customer Support Specialist

    hace 3 días

    Guadalajara, Jalisco, México Specright, Inc. A tiempo completo

    Job SummarySpecright, Inc. is seeking a highly motivated and detail-oriented Customer Support Associate to join our Customer Success team. As a Customer Support Associate, you will play a critical role in providing exceptional customer service and support to our clients, including Johnson & Johnson, P&G, and Caterpillar.Key ResponsibilitiesTechnical Support:...

  • D365 Support Engineer

    hace 3 días

    Guadalajara, Jalisco, México Sonata Software A tiempo completo

    Job Summary:Sonata Software is seeking a highly skilled D365 Support Engineer - Functional CE to join our team. As a key member of our support team, you will be responsible for providing technical assistance to our customers, resolving complex issues, and ensuring customer satisfaction.Key Responsibilities:Investigate and resolve technical issues related to...

  • Customer Support Specialist

    hace 3 días

    Guadalajara, Jalisco, México Salesloft A tiempo completo

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Salesloft team as a Customer Support Specialist. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients, ensuring their success with our sales engagement platform.Key ResponsibilitiesProvide timely and...

  • Android Support Engineer

    hace 3 días

    Guadalajara, Jalisco, México Capgemini A tiempo completo

    About the RoleWe are seeking a highly skilled Android Support Engineer to join our team at Capgemini. As a key member of our engineering team, you will be responsible for providing technical support and expertise to our clients.Key ResponsibilitiesProvide detailed technical knowledge of client products to ensure timely delivery and customer...

  • Technical Customer Support Specialist

    hace 2 días

    Guadalajara, Jalisco, México Finastra A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Customer Support Specialist to join our US Payments, Customer Support team at Finastra. As a Technical Support Engineer, Customer Support, you will be responsible for providing expert technical support and consultation to clients of Finastra Payment products.Key ResponsibilitiesTechnical Support and...

  • Customer Support Manager

    hace 3 días

    Guadalajara, Jalisco, México Salesloft A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Customer Support Manager to join our team at Salesloft. As a key member of our fast-growing and high-performing customer support team, you will be responsible for coaching and mentoring a team of customer support agents who act as the first point of contact for our customers.Key...

  • Customer Success Engineer

    hace 3 días

    Guadalajara, Jalisco, México Hitachi Vantara Corporation A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Engineer to join our team at Hitachi Vantara Corporation. As a key member of our organization, you will play a critical role in ensuring the success of our customers by providing expert technical guidance and support.Key ResponsibilitiesDesign and implement innovative technical processes to...

  • Sccm Customer Engineer

    hace 3 días

    Guadalajara, Jalisco, México Smx Usa A tiempo completo

    Job SummarySmx Usa is seeking a highly skilled Sccm Customer Engineer to join our team. As a key member of our technical support team, you will be responsible for providing advanced technical support and problem resolution for corporate customers.Key ResponsibilitiesDeliver standard product workshops, training, and in-depth product reviews to...

  • Product Support Engineer

    hace 2 días

    Guadalajara, Jalisco, México Sonata Software A tiempo completo

    Job Summary:We are seeking a highly skilled Product Support Engineer to join our team at Sonata Software. As a Product Support Engineer, you will be responsible for providing technical support and guidance to our customers on Microsoft Dynamics 365 Financials and Operations.Key Responsibilities:Provide technical support and guidance to customers on Microsoft...

  • Customer Success Engineer

    hace 3 días

    Guadalajara, Jalisco, México Hitachi Vantara Corporation A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Engineer to join our team at Hitachi Vantara Corporation. As a key member of our organization, you will play a critical role in ensuring the success of our customers by providing expert technical guidance and support.Key ResponsibilitiesDesign and implement innovative technical processes to...

  • Customer Support Specialist

    hace 1 día

    Guadalajara, Jalisco, México Mycronic AB A tiempo completo

    Job SummaryThe Customer Support Specialist plays a pivotal role in ensuring a seamless customer experience by providing support throughout the sales and order fulfillment process. This role ensures smooth order processing while handling order intake and verifying accuracy. The Customer Support Specialist will coordinate delivery timelines and arrange...

  • Customer Support Specialist

    hace 3 días

    Guadalajara, Jalisco, México Helpware A tiempo completo

    About Helpware: Helpware is a forward-thinking organization that operates in multiple countries, including the USA, Ukraine, Mexico, and the Philippines. We specialize in delivering exceptional Customer Experience and Operational Support to contemporary businesses. Our dedicated team is committed to providing top-tier value-added services to our partners by...

  • Customer Support Specialist

    hace 3 días

    Guadalajara, Jalisco, México Helpware A tiempo completo

    About Helpware: Helpware is a forward-thinking organization with a global presence, dedicated to delivering exceptional Customer Experience and Operational Support to contemporary businesses. Our team is committed to providing unparalleled value-added services to our partners through empowered teams, innovative solutions, and cutting-edge technologies. Role...

  • Customer Support Specialist

    hace 3 días

    Guadalajara, Jalisco, México Helpware A tiempo completo

    About Helpware: Helpware is a forward-thinking organization with a global presence, specializing in Customer Experience and Operational Support for contemporary businesses. Our dedicated team is committed to delivering exceptional value-added services to our partners by utilizing empowered teams, innovative solutions, and advanced technologies. Role Summary:...

  • Windows Server Customer Engineer

    hace 3 días

    Guadalajara, Jalisco, México Cliecon Solutions Inc A tiempo completo

    Job Title: Windows Server Customer EngineerLocation: Guadalajara, Mexico (onsite from day 1)Duration: Full TimeJob Summary:We are seeking a highly skilled Windows Server Customer Engineer to join our team at Cliecon Solutions Inc. As a key member of our team, you will be responsible for assessing client needs and recommending Windows Server-based solutions...