Ad Operations Specialist

hace 1 mes

Mexico City Zendesk A tiempo completo

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Job Description
 

Zendesk is seeking an Ad Operations Specialist to join our Digital Marketing team to oversee ad trafficking operations. Partnering closely with Digital Marketing Managers, you will play a crucial role in the flawless execution of our digital marketing campaigns across paid media vendors globally.

What you'll be doing

  • Serve as subject matter expert for all internal and external questions related to ad delivery and tracking globally.

  • Coordinate with channel managers to assist in launching new ad campaigns. 

  • Ensure accurate naming convention usage and tracking of ads across all channels and vendors.

  • Deliver trafficking quality assurance process and ensure its implementation across all campaigns.

  • Own and support new and existing vendorsâ onboarding and operations and ensure alignment between media buyers, procurement, security, legal, and finance teams.   

  • Upload offline spend and audiences, track PO capacity, and other tasks to ensure flawless budget and campaign delivery.

  • Conduct thorough quality assurance (QA) checks on all ads, lead generation forms, landing pages, and other setups to ensure they are error-free and meet the required standards.

  • Monitor, verify, and report on the tracking of campaigns, ensuring that tracking and attribution are working properly, troubleshooting reporting issues as needed.

  • Work closely with media buyers, marketing analytics, and marketing ops to ensure accurate attribution of all paid media ads.

Basic Qualifications

  • High attention to details and ability to learn in a fast paced environment

  • Intermediate to advanced level in Excel (Pivot tables, VLOOKUP, SUMIF)

  • Self-starter with a high degree of motivation to succeed in a fast-paced work environment.

  • Strong quantitative skills and the ability to analyze data and make data-driven decisions

  • Strict adherence to deadlines and the ability to determine priorities.

  • Quick learner of new technologies, tools, and processes; 

  • Experience in digital advertising with a focus on trafficking and digital tracking is a bonus 

  • BA/BS required

  • High attention to detail and ability to anticipate problems before they escalate.


 

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiencesâand we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether youâre collaborating from your home office, a Zendesk workspace, or the kitchen table, youâre part of one team at Zendesk.

Zendesk is an equal opportunity employer, and weâre proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. 

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

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