Customer Service Representative

hace 4 semanas

Mexico City PepsiCo A tiempo completo

PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes LAY’S ®, DORITOS ®, CHEETOS ®, GATORADE ®, PEPSI ®, QUAKER ® and more. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.

Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people.

Our employees drive our culture. No two days are the same; we are dynamic and full of passionate teams that embrace new ideas through our collaborative spirit. At PepsiCo, we know that our company can only succeed when our associates and the society we serve flourishes. We are committed to fostering a diverse workforce by creating a collaborative, equitable and inclusive space where everyone, regardless of what we look like, where we come from or who we love, has a voice. At PepsiCo we create a Space to be y( )u.

Now we are looking for this position: Customer Account Specialist

The Customer Account Specialist (CAS) will own accurate order execution and management through the value chain and lead professional, solution-oriented communication with both internal and external business partners. This person will be responsible for end-to-end customer order management of PepsiCo products for assigned customers from receipt through delivery to customer warehouses and/or stores. CAS will be accountable for quality of customer service and driving compliance to KPIs related to team’s customer network, including, but not limited to improved fill rates, on-time delivery, bracket compliance and waste mitigation.


  • Manage customer orders from receipt through delivery to customer warehouses/stores ensuring order accuracy and timely release to distribution center – orders submitted with normal lead time released to the warehouse within 2 hours and all communications from internal and external business partners responded to within 2 hours – executing actions
  • Identify and resolve order level issues, including, but not limited to product fulfillment, on-time delivery, customer transportation, allocations, quality/freshness
  • Provide proactive communication to customer, sales and key leadership stakeholders to share order status, product availability, warehouse/transportation delays and recovery timing
  • Monitor data integrity between PepsiCo and customer systems to support timely and accurate order generation to deliver key business initiatives including promotions, innovation launches, discontinuances, seasonal/limited time offerings and item attributes (product weight, unit of measure, TI/HI)
  • Collaborate cross functionally partnering with customer and internal stakeholders to reconcile supply chain challenges, replenishment and/or forecasting gaps and drive productivity increasing payloads, reducing loose case pick and mitigating deductions/returns
  • Ensure clear understanding of assigned customers’ agendas and track performance trends
  • Keep the leader informed and abreast of any customer service issues that could warrant further discussion and require support
  • Written & Verbal Fluency in English
  • Strong written and verbal communication skills with the ability to adapt style to needs of audience
  • Strong problem solving, issue resolution, influencing and prioritization skills
  • Ability to develop and improve customer relations
  • Innovation mindset with ability and willingness to adapt and integrate new technology, processes, and ideas to drive efficiency
  • Experience on Order Management, Inventory Replenishment, Demand or Supply Planning, Logistics, Procurement, Supply Chain or Customer Service is a plus

In PepsiCo, we are committed to offer equal development opportunities to all the candidates, no matter the religion, race, sexual orientation, nationality, age, etc. We respect and appreciate the diversity as a workforce and innovation to the organization.

If you have the profile that we are looking, send us your CV by this via, if it's possible that you can participate in this process we will contact you ASAP, if not we will keep your info in our base data for 6 months.

Thank you so much for your interest in PepsiCo

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