Customer Service Manager
Encontrado en: Talent MX C2 - hace 2 semanas
ALTEN Mexico, a leading engineering company specializing in providing innovative solutions for engineering, technology, and product development projects, is seeking a highly skilled and experienced Customer Service Manager with expertise in AWS Cloud. ALTEN Mexico, as a subsidiary of the ALTEN Group, operates in various industries, including Automotive, Energy, Aeronautics, Banking & Insurance, Telecom & Multimedia, and Rail. Our team of professionals works diligently to offer comprehensive services ranging from project design development to test/validation, programming, implementation, and manufacturing.
In this role, you will be responsible for managing the customer service operations related to AWS Cloud services. You will work closely with clients to understand their requirements, provide technical support, and resolve any issues or concerns. Additionally, you will oversee the implementation and management of AWS Cloud solutions, ensuring efficient and effective service delivery.
If you are a customer-oriented professional with a strong background in AWS Cloud and excellent leadership skills, this is an excellent opportunity to join ALTEN Mexico and contribute to the success of our customer service operations in the AWS Cloud domain.
Requirements
The ideal candidate for the role of Customer Service Manager - AWS Cloud should meet the following requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Proven experience in customer service management, preferably in the AWS Cloud domain
- Strong knowledge of AWS Cloud services and solutions
- Experience in managing customer relationships and providing technical support
- Excellent leadership and team management skills
- Effective communication and problem-solving abilities
- Ability to collaborate with cross-functional teams and stakeholders
- Knowledge of industry standards and best practices in AWS Cloud
- Relevant AWS Cloud certifications are highly desirable
- Fluency in English
Benefits
Ofrecemos
• Sueldo base
• Seguro de Gastos Médicos Mayores (incluye plan dental y visión)
• 15 días de aguinaldo
• 25% de prima vacacional
• 12 días de vacaciones (A partir del primer año)
• Seguro social
• Vales de despensa quincenales
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