Sr Account Manager
hace 2 meses
Mexico City - Mexico
RegularApply now
About the companyDiDi es la plataforma de tecnología de movilidad más grande del mundo. Con más de 10 años en el mercado, somos la empresa líder en servicios basados en aplicaciones para transporte inteligente, entrega de alimentos y servicios de pago. Haciendo la vida mejor y más fácil para las personas todos los días.
Cuando te unes a Didi, vas a formar parte de una comunidad abierta, inclusiva y diversa de más de 12,000 empleados en todo el mundo. Desde el primer día encontrará una rica cultura global colaborativa donde sus responsabilidades tendrán un impacto directo en la estrategia y el crecimiento de la empresa.
About the team/role
The primary function of the Sr Account Manager is to develop the hunter team and to ensure the right merchant acquition, to drive and maximize the order growth of the platform and ensure the right selection for our users. Maintain a portfolio of key accounts to excel within the DiDi Food platform. An Account Manager should seek a win-win collaboration for all involved parties to achieve profitable growth for DiDi and our business partners. The Sr Account Manager must gain a good understanding of the business, becoming an advisor to our business partners, contributing strategically to improving their performance. Through excellent customer service, they aim to maintain successful long-term business relationships.
In this role, you'll be..- Lead the team of acquisition (hunters)
- Responsible for the acquisition strategy of merchants in México.
- Being the primary point of contact with key accounts in your portfolio, ensuring close and continuous engagement with our business partners to provide strategic insight, address their inquiries, and jointly design robust action plans for growth and the best user experience on the app
- Analyzing data and developing a profound understanding of allied business dynamics and behaviors to design, plan, and advocate for the implementation of data-driven business strategies, focusing on increasing current business participation and retention
- Building and fostering a long-term relationship based on trust and a win-win mindset.
- Leading weekly reviews and monthly strategic meetings with Top Tier businesses in your region to develop and maintain trusted strategic relationships with partners and achieve organic growth and long-term company goals
- Make sure our partners are operating within the minimum accepted operational metrics and KPI´s
- University degree in business administration, engineering, marketing, international business, or related fields
- 1 -2 years leading small teams, with great leadership and leading by example.
- 3 or more years of experience in key account management and consultative selling
- The ability and flexibility to adapt and learn, working in a fast-paced, ever-changing startup environment with challenging goals
- Interpersonal Skills: Proven oral and written communication skills, with the ability to persuade and maintain constructive, assertive, collaborative, and cooperative working relationships with internal and external clients in multifunctional organizations
- Analytical skills, capable of diagnosing market trends and executing action plans
- Ability to understand DiDi's vision, strategy, structure, and KPIs and translate them into business plans
- Experience working with CRM tools for sales teams.
- Intermediate level of English proficiency
- Experience working in start-up environments or tech companies (Desired)
- Experience in retail or CPG companies, e-commerce oriented
We create user value
We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient
We are data-driven
We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics
Win-win Collaboration
Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do
We believe in integrity
Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other
Growth
We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow
Diversity and Inclusion
Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all
At DiDi, we believe that our differences are our biggest source of strength. That’s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer
Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate
We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of
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