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Senior Analyst

hace 3 meses

Mexico City MMC Corporate A tiempo completo

Marsh McLennnan is seeking candidates - IT Applications Support

Marsh McLennan is seeking an experienced Senior Analyst - IT Systems Engineering to join our Portal & Digital Workplace team and play a key role in managing the metrics, user analytics, and training processes for our global employee intranet. The successful candidate will be responsible for overseeing the Training Hub for content owners, ensuring the seamless onboarding of new content owners, and providing valuable insights through analytics reporting across various MarCom Tech products. This position offers an exciting opportunity for an individual with a strong analytical mindset, excellent project management skills, and a passion for optimizing digital workplace experiences.

  • A company with a strong brand and results to match.
  • Opportunity to interact with different areas of Marsh and career growth.
  • Employee resource groups that provide access to leaders, relevant volunteer and mentoring opportunities, and interactions with counterparts in industry groups and the client organization.
  • Benefits package and benefits above and beyond those provided by law.

What is in it for you?

We will count on you to:

- The Level 2 Product Support Engineer is responsible for triaging tickets, providing technical assistance and resolving complex issues for MMC global applications.

- This position necessitates close collaboration with clients and cross-functional teams to ensure prompt and efficient issue resolution, while prioritizing customer satisfaction.

- Additionally, the Level 2 Product Support Engineer actively contributes to knowledge sharing, documentation, and continuous improvement efforts aimed at enhancing the overall support process.

- Ultimately, the Level 2 Support team plays a vital role in ensuring seamless operations and delivering outstanding technical support to clients.

What you need to have: 

- Proficiency in spoken and written English language.

- Previous experience in a support role.

- Nice to have minimum experience with T-SQL programming language.

- Ability to work independently and as part of a team in a fast-paced, global environment with ambiguity.

- Strong prioritization skills to effectively manage tasks, both individually and as a team, while meeting objectives on schedule and maintaining high quality.

- Excellent problem-solving skills and the ability to collaborate effectively within a team.

- A curious mindset towards new technologies and a willingness to explore and implement them.

Marsh McLennan (NYSE: MMC) is the worldâs leading professional services firm in the areas of risk, strategy and people. The Companyâs 85,000 colleagues advise clients in 130 countries. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. Oliver Wyman s serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit marshmclennan.com, or follow us on LinkedIn and Twitter.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one âanchor dayâ per week on which their full team will be together in person. Note: the changes to our hybrid work policy do not apply to officially designated remote workers and are subject to any works council or local legal requirement.