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About Kerry Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.About the role

Overseeing end-to-end Lifecycle case administration (employee benefits, verification of employment letters, employee data changes, phone calls, etc.) for North America US & CA. Build stronger operations foundation (SOPs, KBAs) to ensure minor service disturbance.

Key responsibilities

•Handle incoming calls and make outgoing calls in English and preferably French.

•Maintaining employees’ information on MySuccess and associated HR systems ensuring it is up to date, accurate and complies with GDPR, legal compliance and Kerry standards.

•Fulfilling all regular and ad-hoc report requests from our partners around the business.

•Proactively lead/support a variety of projects which support Kerry GBS’s Continuous Excellence agenda.

•Providing support and assistance to Employee Lifecycle Specialists, our COE partners, and HR Business Partners.

•Owning your own workload through the analysis of current case load, identifying trends, and undertaking improvement action.

•Providing insightful, intelligent reporting to customers to support and maximize business performance.

•Fostering a culture of service excellence with your colleagues, role-modelling this and coaching other team members to deliver true best in class services to all.

•Managing escalated requests raised through Service Now ensuring SLAs are met and issues are resolved in a timely manner and further escalating to the specialists when required.

•Maintaining electronic filing ensuring that folders are kept as streamlined as possible and overseeing user access to ensure robust controls are adhered to in line with GDPR and best practices.

•Creation and updating of process guides.

Qualifications and skills

 1 year´ experience in Lifecycle and HR.

•    Bachelor’s Degree preferred (Admin, Psychologist, or similar)

•    SAP

•    Able to manage cases, oversee multiple workloads and resolve complex multi-step processes.

•    Advanced reporting and analytical skills to work proactively to address rising trends and areas of interest, query, and concern.

•    Advanced use of MS office and other key business tools:
             -PowerPoint to tell a story and make a case for change
             -Word to produce mail merges, letters, contracts etc.              -Outlook to apply rules and manage folders, scheduling, and diaries, build standardized templates, and manage processes
             -Excel including Fx functions, Pivots, charts, data analysis
             -Visio / Mural to create and maintain process documentation
             -SharePoint to create and manage sites and content, upload shared materials, and share and engage with projects and other functions
            -PowerBI to analyze dashboards, team performance, trends, and patterns to support business decision making Legal / Regulatory

 

•    Confident giving feedback to individuals and small groups where necessary to ensure processes continue to be effective and efficient.

•    Proactively use problem solving skills to help drive the GBS development agenda and roll out large scale education and training programs. Language and communication

•    High level of English language proficiency as this is Kerry's most widely spoken language.

•    Confidently able to successfully deliver services and have high quality interactions with Business Partners and Customer groups.

•    Able to select the most appropriate method of communication to any given situation and tailor approach accordingly to ensure the most receptive audience and the best influence and success.

•    Proficiency in one or more additional foreign language would be a significant advantage (French)

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