Professional Services Technical Consultant

hace 2 meses

Mexico City Qualtrics A tiempo completo

At Qualtrics, we create software the worldâs best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platformâwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for conventionâbut most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, youâll be part of a nimble group thatâs empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You wonât have to look to find growth opportunitiesâready or not, theyâll find you. From retail to government to healthcare, weâre on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think thatâs work worth doing.

Professional Services Technical Consultant

Why We Have This Role

The Implementation Team is at the heart of Qualtrics. The initial onboarding experience and solution delivery establishes the client relationship and sets the tone for the partnership. We understand our clientsâ goals and, as trusted advisors, recommend solutions to the challenges they face. We listen carefully to our clients and advocate for customers internally, driving operational improvements and product enhancements.

How Youâll Find Success

You will know you are doing a great job when you:

  • Successfully onboard our clients, implement and deliver customer projects, driving them from inception to production go-live across an APAC timezone
  • Deliver solutions of value to our customers, ultimately resulting in high renewal and expansion rates
  • Build strong, lasting relationships with clients, and are a creative and analytical problem-solver
  • Support the Product team to improve product features and, in time, the Sales team in pursuit of large deals.
  • Exhibit the ability to effectively juggle multiple priorities 
  • Demonstrate outstanding interpersonal, collaboration, and communication skills
  • Most importantly, you care deeply about our clients and provide them a world-class experience
  • This role will partner with our APAC Region and work the hours of approx 5pm-1am to allow for timezone coverage in that region.
  • Successfully navigate the timezone and cultural needs of the APAC region

How Youâll Grow

You will be joining a fast-growing, highly-motivated team that has a considerable impact on the business and many opportunities to evolve, such as the following:

  • Hands-on experience with emerging technologies
  • Exposure to the latest thought leadership in the XM industry
  • Opportunities to own and drive initiatives and strategic projects, such as the adoption of new product features 
  • Opportunities to demonstrate leadership, mentoring, and knowledge sharing across the organization
  • Avenues to pursue continuous learning and acquisition of new skills in technology, project management, and personal growth

Things Youâll Do

  • Rapidly become an expert on the Qualtrics Experience Management (XM) Platform and related solutions
  • Design and document functional and technical requirements and help scope projects by understanding timelines and work
  • Solve complex technical implementations both independently and in a team environment
  • Clearly communicate solutions back to clients through multiple communication channels
  • Enable clients on the Qualtrics Experience Management (XM) Platform and related solutions
  • Lead implementation projects to completion, including management of client relationships, schedule, risks, issues, and resources.
  • Coordinate and collaborate with the Engagement Manager and other members of the internal account team.
  • Collaborate with our Product Management and Engineering teams to solve problems and deliver custom engineering solutions
  • Contribute to the teamâs body of knowledge, including lessons learned, best practices, and guidance materials.
  • Continuously adapt and deepen your product knowledge while staying updated on emerging technologies.

What Weâre Looking For 

We know that women and people from underrepresented groups tend to not apply unless they meet all the criteria - if you believe you are qualified for the role, we encourage you to apply even if you don't meet all the criteria.

  • 1-4 years of experience at a SaaS/Technology/Consulting Company
  • Bachelorâs degree or greater in Computer Science or Information Systems/Technology, or equivalent experience
  • Experience in the delivery of technical solutions that drive business value
  • Experience in project management is beneficial, but not required
  • Basic skills in the language of technology, through coding and engineering, e.g. HTML/CSS, Javascript (beneficial but not required)
  • Excellence in written and verbal communication, problem-solving, and working in a rapidly changing environment
  • Client-facing experience in a technical or project management role 
  • Fluency in English
  • Additional languages beneficial, but not required
Our Teamâs Favorite Perks and Benefits
  • Work-life integration is deeply important to us - we have frequent office events, team outings, and happy hours
  • Qualtrics Experience Program - MXN 36,882 for an experience of your choosing (eligible after a year)
  • Wellness reimbursement - up to the value of MXN 6,250 per quarter can be reimbursed for a variety of wellness activities
  • Allowances for meals, transportation, groceries, and more
  • We take pride in our office design aiming at fostering creativity
  • We believe in sharing Qualtrics' success which is part of the compensation for all employees

Qualtrics Work Experience - As we look to the future, we believe that our teams are better together. Being together will help us learn more, grow faster and ultimately deliver better results for our customers and Qualtrics. Roles tied to an office location work 4 days per week in the office together and 1 day from home, with a strong spirit of flexibility around taking time for personal, health, and family moments in our work weeks. Our managers work with their teams to create a collaborative, engaged work environment, and arrangement that works for each of our team members.

To learn more about what we value read about it directly from our employees' Qualtrics Life stories.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
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Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.   Qualtrics Work Experience - As we look to the future, we believe that our teams are better together. Being together will help us learn more, grow faster and ultimately deliver better results for our customers and Qualtrics. Roles tied to an office location work 4 days per week in the office together and 1 day from home, with a strong spirit of flexibility around taking time for personal, health, and family moments in our work weeks. Our managers work with their teams to create a collaborative, engaged work environment, and arrangement that works for each of our team members.   Not finding a role thatâs the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

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