Customer Order

hace 1 semana

Mexico City GE Vernova A tiempo completo

Job Description Summary

Responsible for facilitating transactions, producing, assembling and delivering replacement/ repair parts and equipment as part of a Services agreement or order.

Job Description

Roles and Responsibilities

  • Focus on customer parts fulfillment through order cycle; working quickly, accurately, and effectively to resolve customer issues.

  • Interface with internal & external customers on a daily basis to meet fulfillment needs for orders; meeting quarterly sales and cash targets and customer deadlines.

  • Drive fulfillment processes across critical enabling cross-functional teams to support customer delivery expectations (including Engineering, Sourcing, Pricing, Shipping, Factories, Commercial and Field Teams).

  • Manage Order-to-Remittance (OTR) for internal customers with New Unit Spares, Transactional Customers (TX) and Contractual Services Agreements (CSAs) fulfillment request.

  • Act as the voice of the customer for escalations relating to orders and parts delivery.

  • Manage shortages and returned material while supporting the business inventory & quality strategy.

  • Enhance and maintain internal and external customer relationships.

  • Support system enhancements and key initiatives that affect parts fulfillment operations.

  • Provide clear & detailed quote/ order management communication to all affected stakeholders across the life cycle of the order.

  • Understand affected order management Performance Indicators – as critical measures of parts fulfillment excellence.

  • Manage & maintain accurate order data quality across the life cycle of order.

Required Qualifications

  • This role requires basic experience in the Services & Customer Order and Fulfillment. Knowledge level is comparable to a Bachelor's degree from an accredited university or college.

  • Strong oral and written English communication skills.

  • Proficiency in Microsoft Office products, specifically Excel and Teams, is highly desirable.

Desired Characteristics

  • Knowledge of Manufacturing / Sourcing operations.

  • Knowledge of Oracle or other Siebel based software.

  • Familiarity with the Energy industry.

  • Project management experience.

  • Green Belt or equivalent quality certification.

Additional Information

Relocation Assistance Provided: No

#LI-Remote - This is a remote position

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