Order Experience Representative, II

hace 4 semanas

Mexico City Zebra A tiempo completo

Remote Work: No


Overview: At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.
We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.
Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you'll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.
Together, we've only begun to define the edge of what's possible—for our people, our customers, and the world.

T he Order Experience (OEX) organization is responsible for all aspects of customer care related to the
quote-to-order process, including people, process, tools and customer satisfaction.
The team is responsible for the accurate entry of purchase order and/or Service Contract information
from the sales team or directly from Zebra’s customers into Zebra’s system.
They act as a subject matter expert on all matters related to the product and/or service contract
orders, responding to inquiries from management, Zebra’s sales teams and the customer.


Responsibilities:

• Enters new product and/or service contract order data into the system, ensuring data accuracy and process adherence. Assigned accounts may include complex contracts with variable billing
arrangements or multi-contract consolidation requirements.
• May be assigned as primary contact / account representative for a key account / key customer.
• Meets or exceeds all departmental or individual metrics associated with performance against service level agreements.
• Provides price quotas on request.
• Ensures proper recording and tracking of all assigned orders
• Responds to customer or internal inquiries regarding order status, invoices, service contract entitlements etc.
• Independently coordinates with other internal departments regarding order status, invoicing, credits, shipping dates, product availability, quality issues, damaged or mis-shipped product, service repairs, etc
• Engages management as required for assistance in addressing new or complex issues.
• Adheres to OEX customer strategy, leads by example and follows our customer principles.
• Delivers a positive ordering and invoicing experience to our customers and partners.


Qualifications:

Minimum Education : High School or equivalent.

 

Minimum Work Experience (years): 1 – 2 years.

 

Key Skills and Competencies:

• Strong data entry skills with attention to detail and quality.
• Strong process adherence.
• Fluent level of English (written and verbal) as well as local language as applicable
• Intermediate level skills in Microsoft business applications including Word, Excel and Outlook.
• Customer service values / orientation
• Solid knowledge of product and service order policies and processes
• Solid professional work behaviors (attendance, teamwork, time management).
• Strong communication skills (listening, providing clear and concise information, using proper language and communication channels.
• Intermediate problem-solving skills.

 

Position Specific Information
• Hybrid role (Condesa)



To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. You can always verify the validity of a job posting or recruiter interaction by contacting us at If you are a victim of identity theft contact your local police department.

  • Manager Order Experience

    hace 4 semanas

    Mexico City Zebra A tiempo completo

    Remote Work: Hybrid Overview: At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward. We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies...

  • Manager Order Experience

    hace 2 meses

    Mexico City Zebra A tiempo completo

    Remote Work: Hybrid Overview: At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward. We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies...

  • Manager Order Experience

    hace 2 meses

    Mexico City Zebra A tiempo completo

    Remote Work: Hybrid Overview: At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward. We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies...

  • SaaS Mgr. Order Experience

    hace 4 semanas

    Mexico City Zebra A tiempo completo

    Remote Work: Hybrid Overview: At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward. We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies...

  • Customer Solutions Representative

    hace 1 mes

    Mexico City Nexeo Plastics A tiempo completo

    Mexico City, México (MX-MEX) Mexico (MX)  Nexeo Plastics is a leading global thermoplastic resins distributor, representing quality products from world-class suppliers, and serving a diverse customer base across North America, Latin America, Europe, Middle East, Africa, and Asia. From material selection to supply chain and inventory solutions, we go...

  • Customer Solutions Representative

    hace 4 semanas

    Mexico City Nexeo Plastics A tiempo completo

    Mexico City, México (MX-MEX) Mexico (MX)  Nexeo Plastics is a leading global thermoplastic resins distributor, representing quality products from world-class suppliers, and serving a diverse customer base across North America, Latin America, Europe, Middle East, Africa, and Asia. From material selection to supply chain and inventory solutions, we go...

  • Supply Chain Planner, II

    hace 2 meses

    Mexico City Zebra A tiempo completo

    Remote Work: Hybrid Overview: At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward. We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies...

  • Supply Chain Planner, II

    hace 4 semanas

    Mexico City Zebra A tiempo completo

    Remote Work: Hybrid Overview: At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward. We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies...

  • Customer Service Representative

    hace 1 mes

    Mexico City Startex Industries A tiempo completo

    Linea di Liara & Startex Industries are seeking a dedicated Customer Service Representative to join our retail team. As a Customer Service Representative, you will be the primary point of contact for our valued customers, ensuring their satisfaction by providing exceptional service and support. This unique role offers an exciting opportunity to interact with...

  • Customer Service Representative

    hace 4 semanas

    Mexico City Startex Industries A tiempo completo

    Linea di Liara & Startex Industries are seeking a dedicated Customer Service Representative to join our retail team. As a Customer Service Representative, you will be the primary point of contact for our valued customers, ensuring their satisfaction by providing exceptional service and support. This unique role offers an exciting opportunity to interact with...

  • Team Leader, Order Management

    hace 2 semanas

    Mexico City Bruker A tiempo completo

    Overview At Bruker, we enable scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high-performance scientific instruments and high-value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular and microscopic levels. In close...

  • Team Leader, Order Management

    hace 3 días

    Mexico City Bruker A tiempo completo

    Visión General At Bruker, we enable scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high-performance scientific instruments and high-value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular and microscopic levels. In...

  • Customer Order

    hace 2 semanas

    Mexico City GE Vernova A tiempo completo

    Job Description Summary Responsible for facilitating transactions, producing, assembling and delivering replacement/ repair parts and equipment as part of a Services agreement or order. Job Description Roles and Responsibilities Focus on customer parts fulfillment through order cycle; working quickly, accurately, and effectively to resolve...

  • Account Representative, Global Selling, Amazon

    hace 1 mes

    Mexico City Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    Want to be hands on and build a new business to help MX merchants sell in another country? Amazon Global Selling (AGS) is seeking for a talented, smart, and experienced Account Representative that will help MX merchants expand their business into the US marketplace and recruit new merchants from top export categories. The Account Representative will develop...

  • Analyst, Order Management, Order Fulfilment

    hace 2 meses

    Mexico City Mondelēz International A tiempo completo

    Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Possible. You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets. How you will contribute ...

  • Analyst, Order Management, Order Fulfilment

    hace 2 meses

    Mexico City Mondelēz International A tiempo completo

    Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Possible. You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets. How you will contribute ...

  • Analyst, Order Management, Order Fulfilment

    hace 4 semanas

    Mexico City Mondelēz International A tiempo completo

    Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Possible. You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets. How you will contribute ...

  • Accountant II

    hace 2 meses

    Mexico City OMRON A tiempo completo

    External Description The Accountant II is responsible for accurate, timely, and relevant recording, reporting, and analysis of financial information in a shared services environment RESPONSIBILITIES:   Assist in month end close and reporting process Review ledger accounts, recommend and prepare adjusting journal entries Perform account...

  • Accountant II

    hace 4 semanas

    Mexico City OMRON A tiempo completo

    External Description The Accountant II is responsible for accurate, timely, and relevant recording, reporting, and analysis of financial information in a shared services environment RESPONSIBILITIES:   Assist in month end close and reporting process Review ledger accounts, recommend and prepare adjusting journal entries Perform account...

  • Business Development Representative

    hace 2 semanas

    Mexico City Sagan A tiempo completo

    Position: Business Development Representative - LatamLocation: Remote (PST Timezone) Work Schedule: Monday - Friday, 7AM to 3PM PSTRole Overview:Join our dynamic sales team as a Business Development Representative (BDR), where you will play a crucial role in accelerating our company's growth through proactive lead management and sales support. This position...