Service Operations Representative
hace 4 semanas
- This role is responsible for managing sales documentation, updating CRM data, and assisting in sales support strategy development. The role conducts market research, handles escalated customer issues, and analyzes customer feedback. The role contributes to sales forecasting and process optimization while supporting the professional development of junior team members.
- Ensures proper organization and management of sales-related documentation, contracts, invoices, and purchase orders.
- Maintains and updates customer information in the CRM (Customer Relationship Management) system, ensuring data accuracy and completeness.
- Assists in the development and execution of sales support strategies and initiatives to improve overall sales performance and efficiency.
- Identifies opportunities for process optimization and suggests improvements to streamline sales support operations and enhance customer satisfaction.
- Manages escalated customer issues or disputes, collaborating with relevant teams and management to find swift and satisfactory resolutions.
- Gathers and analyzes customer feedback through surveys or direct communication and uses the feedback to improve products, services and overall customer experience.
- Contributes to sales forecasting efforts, collaborating with sales and demand planning teams to optimize inventory and resources.
- Prepares materials and reports for sales meetings, ensuring that the sales team has all the necessary information to make informed decisions.
- Supports professional development of junior team members, providing guidance on complex issues, processes, and best practices.
- High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
- Typically has 4-6 years of related work experience, preferably in customer support, sales operations, sales support, people management, or a related field.
- Certified Sales Operations Professional (CSOP)
- Account Management
- Accounting
- Billing
- Customer Inquiries
- Customer Relationship Management
- Data Entry
- Digital Transformation
- Finance
- Invoicing
- Marketing
- Merchandise Exchanges
- Merchandise Returns
- Order Management
- Order Management Systems
- Order Processing
- Purchasing
- SAP Applications
- Selling Techniques
- Supply Chain
- Upselling
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity
- Impacts multiple teams and acts as a project leader providing direction to team activities and facilitates information validation and team decision making process.
- Works on assignments that are moderately complex in nature and require intermediate problem resolution.
- This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
Tenemos otros empleos actuales relacionados con este campo que puede encontrar a continuación
-
Customer Service Representative
hace 2 semanas
Tijuana, México Sunrise Call Center A tiempo completoA **Customer Service Representative** is a professional who ensures an attentive and empathetic attention is given to customers seeking assistance of any kind. - **What qualities do we ask from our customer service reps?**_ A high level of customer service, reasonable call center, a friendly and professional telephone manner, basic problem solving skills,...
-
People Operations Representative
hace 2 semanas
Tijuana, Baja California, México Angi A tiempo completoAngi is transforming the home services industry, creating an environment for homeowners, service professionals and employees to feel right at "home." For most home maintenance needs, our platform makes it easier than ever to find a qualified service professional for indoor and outdoor jobs, home renovations (or anything in between). We are on a mission to...
-
Customer Service Representative
hace 2 semanas
Tijuana, Baja California, México Sunrise Call Center A tiempo completoA Customer Service Representative is a professional who ensures an attentive and empathetic attention is given to customers seeking assistance of any kind.- What qualities do we ask from our customer service reps?_A high level of customer service, reasonable call center, a friendly and professional telephone manner, basic problem solving skills,...
-
Customer Service Representative
hace 2 semanas
Tijuana, Baja California, México Sunrise Call Center A tiempo completoA Customer Service Representative is a professional who ensures an attentive and empathetic attention is given to customers seeking assistance of any kind.- What qualities do we ask from our customer service reps?_A high level of customer service, reasonable call center, a friendly and professional telephone manner, basic problem solving skills,...
-
Ngls Insurance Operations Representative Iii
hace 4 semanas
Tijuana, México Integon Service Co. A tiempo completoThe Insurance Operations Associate lll is responsible for facilitating achievement of service level agreements by mentoring peers, reviewing, verifying and processing complex insurance-related documentation and updating system of record as required. **Key Responsabilities**: Following is a summary of the essential functions for this job. Other duties may be...
-
Customer Service Representative
hace 3 semanas
Tijuana, México TAP A tiempo completo**Vacante para la empresa TAP en Tijuana, Baja California**: The most Important Contact Center in TJ is currently looking for Customer Service Representatives NEW YEARSVBONUS 26K NO EXPERIENCE NEEDED️️ Free Dining Service During Training ️ Private Social Security ️️ Attractive Monthly income. Full training payment Benefits over the...
-
Customer Service Representative
hace 3 semanas
Tijuana, México TAP A tiempo completo**Vacante para la empresa TAP en Tijuana, Baja California**: The most Important Contact Center in TJ is currently looking for Customer Service Representatives HIRING BONUS 26K NO EXPERIENCE NEEDED️️ Free Dining Service During Training ️ Private Social Security ️️ Attractive Monthly income. Full training payment Benefits over the law....
-
Customer Service Representative
hace 3 semanas
Tijuana, México TAP A tiempo completo**Vacante para la empresa TAP en Tijuana, Baja California**: The most Important Contact Center in TJ is currently looking for Customer Service Representatives NEW YEARS BONUS 26K NO EXPERIENCE NEEDED️️ Free Dining Service During Training ️ Private Social Security ️️ Attractive Monthly income. Full training payment Benefits over the...
-
Customer Service Representative
hace 4 semanas
Tijuana, México TAP A tiempo completo**Vacante para la empresa TAP en Tijuana, Baja California**: The most Important Contact Center in TJ is currently looking for Customer Service Representatives NEW YEARS EVE BONUS 26K NO EXPERIENCE NEEDED️️ Free Dining Service During Training ️ Private Social Security ️️ Attractive Monthly income. Full training payment Benefits over the...
-
Customer Service Representative
hace 4 semanas
Tijuana, México TAP A tiempo completo**Vacante para la empresa TAP en Tijuana, Baja California**: The most Important Contact Center in TJ is currently looking for Customer Service Representatives SUMMER BONUS 26K NO EXPERIENCE NEEDED️️ Free Dining Service During Training ️ Private Social Security ️️ Attractive Monthly income. Full training payment Benefits over the law....
-
Customer Service Representative
hace 4 semanas
Tijuana, México TAP A tiempo completo**Vacante para la empresa TAP en Tijuana, Baja California**: The most Important Contact Center in TJ is currently looking for Customer Service Representatives HIRING BONUS 26K NO EXPERIENCE NEEDED️️ Free Dining Service During Training ️ Private Social Security ️️ Attractive Monthly income. Full training payment Benefits over the law....
-
Customer Service Representative
hace 1 semana
Tijuana, México TAP A tiempo completo**Vacante para la empresa TAP en Tijuana, Baja California**: The most Important Contact Center in TJ is currently looking for Customer Service Representatives SUMMERBONUS 26K NO EXPERIENCE NEEDED️️ Free Dining Service During Training ️ Private Social Security ️️ Attractive Monthly income. Full training payment Benefits over the law....
-
Customer Service Representative
hace 4 días
Tijuana, México Tres R A tiempo completo**Vacante para la empresa Tres R en Tijuana, Baja California**: Customer service representative **CUSTOMER SERVICE.** **Si vives por**: - Tijuana - Rosarito - Tecate **Requisitos**: - Nível de ingles conversacional B2 A C1 - Manejo de computadora. **Ofrecemos**: - Prestaciónes de ley. - Caja de ahorro. - Fondo de ahorro. - Seguro de gastos...
-
Customer Service Representative
hace 4 semanas
Tijuana, México TAP A tiempo completo**Vacante para la empresa TAP en Tijuana, Baja California**: The most Important Contact Center in TJ is currently looking for Customer Service Representatives HIRINGBONUS 26K NO EXPERIENCE NEEDED️️ Free Dining Service During Training ️ Private Social Security ️️ Attractive Monthly income. Full training payment Benefits over the law....
-
Customer Service Representative
hace 4 semanas
Tijuana, México TAP A tiempo completo**Vacante para la empresa TAP en Tijuana, Baja California**: The most Important Contact Center in TJ is currently looking for Customer Service Representatives CHRISTMAS BONUS 26K NO EXPERIENCE NEEDED️️ Free Dining Service During Training ️ Private Social Security ️️ Attractive Monthly income. Full training payment Benefits over the...
-
Customer Service Representative
hace 4 semanas
Tijuana, México TAP A tiempo completo**Vacante para la empresa TAP en Tijuana, Baja California**: The most Important Contact Center in TJ is currently looking for Customer Service Representatives SPRING BONUS UP TO 26K NO EXPERIENCE NEEDED️️ Free Dining Service During Training ️ Private Social Security ️️ Attractive Monthly income. Full training payment Benefits over the...
-
Customer Service Representative
hace 3 semanas
Tijuana, México Activaa A tiempo completoCompañía importante de manufactura en Tijuana busca: Customer Service Representative/ Representante de Servicio al cliente. - 1 o 2 años de experiência - Actitud de servicio - Manejo de PC/ Paquetería Office - Inglés 85% hablado y escrito - Sentido de urgencia - Seguimiento a cartera de clientes - Trabajo en equipo Horario de Lunes a Viernes Tipo de...
-
Customer Service Representative
hace 3 semanas
Tijuana, México Integon Service Co. A tiempo completoJob Summary: This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may...
-
Customer Service Representative
hace 3 semanas
Tijuana, México Tres R A tiempo completo**Vacante para la empresa Tres R en Tijuana, Baja California**: **Customer Service Representative** **Requisitos**: - **Vivir en Tijuana.**: - Manejo de computadora (básico). - Experiência mínima de 6 meses en call center. - **Nível de ingles conversacional.** **Horario**: - Lunes a sábado - **2 días libres.** **Pago semanal.** **Ofrecemos**: -...
-
Customer Service Representative
hace 7 días
Tijuana, México 3R RESPUESTA RAPIDA EN RECLUTAMIENTO A tiempo completoNos encontramos en búsqueda de tu talento como: Customer Service Representative. Las actividades que realizarás serán: - Atención a clientes bilingües, vía telefónica. - Resolver problemas y proporcionar soluciones efectivas al cliente.Ofrecemos: - Sueldo Base competitivo - Pagos de manera semanal - Prestaciones de ley y prestaciones superiores a...
