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Student - Support Engineer
hace 2 meses
About this opportunity:
We are now looking for some Students who would love to start their professional experience in Telecom at the department of Customers Support, in this role you'll learn how you should provide technical service, troubleshoot and resolve problems to stabilize and optimize customer networks. You will learn how to configure & integrate different nodes and solutions in new and live customer networks.
During the shadowing with the Support Engineers you will typically interact with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.
The technical development is fast and we want you to always look for keeping your competence and skills up to date Working as a Student with the support department will require a basic knowledge within telecom and Datacom, covering both hardware, software and network knowledge. You will collaborate & communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson.
What you will do:
- Own and manage Customer Service Requests, from contract validation to issue resolution.
- Remain compliant with CS delivery norms and strategies, following the most recent agreed ways of working.
- Investigate, analyse, report, and propose solutions for product security related matters as per contract.
- Build and maintain strong customer relationships through direct communications and participation in OMNI chats.
- Contribute to emergency situations, facilitating quick restoration of customer networks.
- Plan and ensure contracted software implementation in customer networks for optimal performance.
- Drive add-on-sales, assisting account teams to expand business with their customers.
- Utilize and regularly update content from the Structured Knowledge Management Process, and actively suggest content improvement.
The skills you bring:
-Engineering students planning to graduate by Summer 2025 (Communications and Electronics, Telecommunications, Telematics, or similar)
-Excellent English level and communication skills
-Understanding of networking concepts
-Linux Basic Knowledge
-Programming skills, scripting, Python knowledge is a plus
-Leading projects at University is a plus
-Cloud basic knowledge
