Desktop Support Engineer
hace 5 días
As a Desktop Support Engineer at Sybex Support Services Llc, you will provide technical support for our clients in a fast-paced environment. Your responsibilities will include troubleshooting desktop systems, printers, and operating problems, consulting and instructing users on hardware and software questions/issues, and collaborating with other IT Services Data Center and Network Infrastructure teams.
Key Responsibilities:
- Diagnosing and troubleshooting desktop system, printer, and operating problems
- Consulting and instructing users on hardware and software questions/issues
- Collaborating with other IT Services Data Center and Network Infrastructure teams
- Install, maintain, and upgrade equipment and its associated infrastructure
Requirements:
- Excellent written and verbal communication and customer service skills
- Commercial experience in an IT support technician role that includes 2 years of technical support experience in a hybrid Windows and MAC environment
- Experience in working with a helpdesk operation, to include Windows and Mac clients
- Self-starter that is able to collaborate actively with others in a cross-functional team
Language: English (required)
Work Location: In person
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