Collections Analyst

Collections Analyst

Description -

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As a Collections Analyst within our Global Direct Collection Team, you will be building a strategic relationship with customers, understanding their business models, identifying challenges in the payment process and finding solutions on how to improve HP and customer interlock and accelerating cash-flow.

What will your day consist of?

• Building a strategic relationship with customers, understanding their business models, identifying challenges in the payment process and finding solutions on improving payments and accelerating cash-flow
• Sending consolidated account statements, to our AP contacts, who are usually part of centralized teams
• Logging the disputes raised by the customers and follow-up with internal and external stakeholders for resolution
• Conducting critical call with different Order Management groups, in order to review the status of the disputes, negotiate and agree in resolution timelines
• Having Ad-hoc calls with Accounts Payable representatives for different Accounts Receivable reconciliations
• Following-up with Customers’ Requestors (POs’ creators) in order to obtain a faster resolution on different cases.
• Communicate and have a close partnership with Credit Analysts, Sales, Account Management teams to take appropriate Financial decisions
• Escalating up to Director and VP level the cases without a clear resolution path
• Leading and/or participating in business enhancement projects across countries/ regions.

Join us if you have:

• Bachelor or master’s degree in Finance, Administration, business, economics or similar
• Advanced English language skills, knowledge of additional languages will be a plus
• 1 year of experience in collection, customer service, accounts payable or receivable
• Understanding of collection strategies and financial concepts.
• Good communication, negotiation, and conflict resolution skills.
• Ability to build relationship across teams and cultures
• Understanding of Quote to Cash process.

Your additional benefits package:

• Life insurance
• Mayor Medical Insurance
• Savings Fund
• 12 paid holidays on your first year
• Restaurant and food vouchers
• Other flexible benefits (Medical services for family, Dental Plan, Fitness Programs)
• Vendors discount program (Restaurants, cinema, clothing, and other)

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HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.