Collections Analyst

**Responsibilities**:

- Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment
- Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer
- Recognizes trends for non
- payment and resolves the issues by engaging internal partners at all levels
- Initiates the dispute resolution process with internal HP partners and follows issue and ensures resolution for HP and customer
- Analyzes at-risk customers and partners and recommends account strategies to prevent delinquencies
- May train new team members

**Education and Experience Required**:

- First level university degree with a focus in business or economics; MBA preferred
- Typically 4-6 years of experience in credit internally or in banking; or in collection

**Knowledge and Skills**:

- Strong written and verbal communication, negotiation, and conflict resolution skills
- Developed accounting knowledge
- Solid problem solving skills
- Good computer skills
- Developed prioritization skills
- Solid understanding of risk mitigation tools
- Basic relationship building skills
- Basic project management skills
- Basic leadership skills
- Advanced understanding of collection processes, financial principles and channel partners
- Advanced understanding of HP's dispute management process
- Strong understanding of collection processes and financial concepts
- Strong understanding of customer's internal payment processes
- Strong influence skills

**Impact/Scope**
- Impacts external on-going customers
- Ability to influence high value of credit grants or collections

LI-POST

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