Field Service Engineer
hace 1 mes
KEY RESPONSIBILITIES
Customer Satisfaction
- Customer Satisfaction in all aspects of the job. Increased throughput, decreased downtime, regular Preventive Maintenance, regular upgrades as deemed by Beckman Coulter technical staff. A clear advocate for the customer (internal and external) and a steward for the company
- Call Closure âUsing our computerized system, a FSE is responsible for closing service calls at time of completion. This action then prompts customer invoices, relieves inventory of parts used and ultimately leads to our objective of accurate reporting.
- Drives a sense of urgency to ensure customer needs are addressed promptly and with an emphasis on a âfirst time fixâ
- Excellent followâup skills to insure we exceed customer expectations, and close all outstanding
Issues
- Strong communication and listening skills
- Understands customer perception and the associated business impacts, and is commercially capable of resolving customer issues in a rapid fashion
- Managing Call Escalations âability to identify, own and track any issues with an account, according to call escalation procedure, to reach resolution.
Financial Management & Growth
- Excellent sales ability measured by the attainment of revenue goal by individual and their District. This includes annual growth of Field Service Maintenance Agreements monthly base billing and the support of sales initiatives through lead generation.
- Achieve annual revenue target with expected yearâoverâyear growth of 8â10%
- Manage individual expenses with on time monthly submission of expenses, signed, with receipt by the 15th of each month.
- Able to effectively price and position Service agreements on both existing and new equipment, taking into account expected costs to proactively manage profit margin
Continuous Improvement
- Leads by example to develop a robust continuous improvement culture
- Assumes accountability around daily management and monthly KPIâs
- Aggressively seeks out opportunities for improvement
- Acts as a primary customer of DBS and leverages internal and external DBS expertise to map improvement plans and drive sustainable improvements
- Sales Support
- Value Selling âadd value to our service offerings. A FSE must have ability to manage a customer account in its entirety, and when accessing an account, determine on where we can add more value by offering other services (i.e. reagents, consumables, additional or new equipment leads, service on nonâagreement instruments, etc.).
- Drive substantial new equipment lead generation from Service to aid Sales growth
- Partner with sales to support current sales initiatives to drive growth
____________________________________________________________________________________
General Qualifications
- Sense of Urgency âmust have the drive/motivation to take action. Must be able to prioritize daily activities and determine what requires immediate attention.
- Strong Interpersonal and Communication skills âmust be able to remain calm when dealing with difficult customers/peers and have strong communications skills both with internal associates and external customers. Must be a true professional at all times. Team orientated, positive attitude and motivator.
- Ability to adapt âmust be flexible and understanding with change as it occurs regularly for a FSE throughout his/her day/week. Must be able to think quickly and respond positively to those changes.
- Able to travel 25Â â75% of the time
- Ability to lift 50 pounds
Education and/or Experience
- Associates mechanical, electrical, or biological degree or military equivalent clarify
- 3 + years of prior field service experience in related field is preferred
- Highly computer literate (especially in Excel, Oracle, Sales Force, Pro Service a plus)
- Strong deductive reasoning and problemâsolving skills
- Commercial experience, including direct selling of products or services
- Strong interpersonal and communication skills
- Valid USA Visa for traveling.
At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrowâs science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering whatâs next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
-
Robotics Field Service Engineer
hace 4 semanas
Ciudad de México ABB A tiempo completo**Robotics Field Service Engineer**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...
-
Robotics Field Service Engineer
hace 4 semanas
Ciudad de México ABB A tiempo completo**Robotics Field Service Engineer**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...
-
Robotics Field Service Engineer
hace 4 semanas
Ciudad de México ABB Schweiz AG A tiempo completoRobotics Field Service Engineer Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...
-
Field Service Engineer
hace 4 semanas
Santiago de Querétaro, México Piovan Group A tiempo completoWe are currently looking for a Field Service Engineer that, reporting to Service Manager, will be in charge of installing, servicing and repairing the machines, including operating training. Key responsibilities Mechanical installation Customers Training: provide maintenance & operating training to customer representatives, to the extend needed to...
-
Field Service Engineer for Drives
hace 4 semanas
Ciudad Apodaca, N.L., México ABB Schweiz AG A tiempo completoField Service Engineer for Drives Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...
-
Business Analyst Service y Field Service
hace 4 semanas
Ciudad de México KsquareGroup A tiempo completoBusiness Analyst Service y Field Service Full-time Remote About Us The Ksquare Group was established over 10 years ago in Dallas TX, we are a multinational company with presence in different countries such as Mexico, US, Dominican Republic, India and Guatemala currently being more than 250 Ksquarians and growing. We offer technological solutions through...
-
Field Service Engineer for Motors
hace 4 semanas
Ciudad de México ABB Schweiz AG A tiempo completoField Service Engineer for Motors Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...
-
Field Service Engineer
hace 2 semanas
Santiago de Querétaro, México Acensblue A tiempo completoAn important German family company dedicated to the manufacturer of machine tools, assembly systems and automation is looking for talent as a Field Service Engineer in Mexico.Requirements· Fluent English· Engineering – Preferent Mechanical or Electrical· Availability to travel 100%- Visa (essential)- Passport· Professional Title (essential)· Driver's...
-
Field Service Engineer Sr
hace 7 días
Ciudad de México TD SYNNEX A tiempo completo**Job Description**: **Job Purpose**: The Field Service Engineer is responsible for 2nd level client support and services. This position works closely with other IT departments for incident and problem resolution, and service request fulfillment within agreed service level. Tasks include: - Maintain the estate of end user devices: Identify, analyze and...
-
Salesforce Solution Architect Service y Field Service
hace 3 semanas
Ciudad de México KsquareGroup A tiempo completoSalesforce Solution Architect Service y Field Service Full-time Remote About Us The Ksquare Group was established over 10 years ago in Dallas TX, we are a multinational company with presence in different countries such as Mexico, US, Dominican Republic, India and Guatemala currently being more than 250 Ksquarians and growing. We offer technological...
-
Field Engineer CDMX
hace 1 semana
Mexico City CareStream A tiempo completoInnovation that sparks imagination. Continue on to your next challenge with us. Carestream is a worldwide provider of medical imaging systems and solutions; x-ray imaging systems for non-destructive testing; manufacturing of film and precision contract coating services for a wide range of industrial, medical, electronic and other applications—all...
-
Field Service Operations Specialist
hace 4 semanas
Ciudad de México Alcon A tiempo completoLocation: CDMX As the global leader in eye care, Alcon has built a rich history of providing innovative products to customers and patients all over the world. We’re extremely proud of our legacy and the significant way we’ve helped to shape the industry over the last 70 years, but we’re just getting started. Our relentless passion to eliminate unmet...
-
Field Service Technician
hace 4 semanas
Mexico City Intralox A tiempo completoOur company is seeking a Field Service Technician (FST) to join our growing selling team in Latin America. Based in Mexico City region , the FST collaborates with our internal teams and customers in the Food, Industrial and Logistics and Material Handling business industries to service with the most appropriated technical solution for their conveyance...
-
Field Engineer
hace 4 semanas
Ciudad del Carmen, México Speedcast A tiempo completoField EngineerOverview of Position: The Field Engineer is responsible for installation, operation and maintenance of VSAT and other communications related equipment at onshore- and in other remote locations. Through strategic direction and accountability, this position will perform and implement Speedcast Field Services initiatives related to Field Services...
-
Manager Field Service
hace 4 semanas
Ciudad López Mateos, México Diebold Nixdorf A tiempo completoProvides guidance and direction to the Field Service Technician group. Manages team efforts to install, debug and provide technical maintenance for product and component hardware and software, mainly on customer premises. Ensures accurate, timely and consistent provision of scheduled inspection, cleaning and other services including minor product repairs....
-
Test Automation Engineer
hace 3 semanas
Mexico Nuvit Service A tiempo completoThis position is for a mid-level Test Automation Engineer responsible for creating and testing automation cases, particularly focused on infrastructure and service monitoring. The role involves automation testing for both web-based and mobile applications, collaborating with Product Owners, and ensuring the creation of comprehensive test plans and cases. ...
-
Field Service Technician
hace 4 semanas
Ciudad de México Intralox A tiempo completoOur company is seeking a Field Service Technician (FST) to join our growing selling team in Latin America. Based in Mexico City region , the FST collaborates with our internal teams and customers in the Food, Industrial and Logistics and Material Handling business industries to service with the most appropriated technical solution for their conveyance...
-
Field Engineer
hace 4 semanas
Ciudad de México Carestream Health A tiempo completo**Date**:Feb 21, 2023 **Location**: Ciudad de Mexico, Mexico State, MX **Company**:Carestream Health **Carestream Health Inc.** **_Innovation that sparks imagination. Continue on to your next challenge with us._** At Carestream, we offer a global perspective and a world of opportunities for people who have the desire to make a positive impact. Join our...
-
EIC Engineer
hace 18 horas
Mexico City Ericsson A tiempo completoDescription Join our Team About this opportunity: Join Ericsson as an Integration Engineer, an integral role where you will have the opportunity to manage and implement integration services. This role involves executing test cases to verify the flow and function of an integrated system. Heightened attention towards group directives, legal, and...
-
Field Service Senior Engineer Large Turbines
hace 18 horas
Santiago de Querétaro, México Siemens Energy A tiempo completoField Service Senior Engineer Large Turbines About the Role Location Mexico Queretaro Santiago de Queretaro Company Siemens Energy, S. de de Organization Gas Services Business Unit Service Latin America Full / Part time Full-time Experience Level Experienced Professional A Snapshot of Your Day The position is to provide maintenance to...