Business Analyst Service y Field Service

hace 1 mes


Ciudad de México KsquareGroup A tiempo completo
Business Analyst Service y Field Service Full-time Remote

About Us

The Ksquare Group was established over 10 years ago in Dallas TX, we are a multinational company with presence in different countries such as Mexico, US, Dominican Republic, India and Guatemala currently being more than 250 Ksquarians and growing. We offer technological solutions through multidisciplinary Pods specifically designed to meet our customer’s needs. Depending on the skills required by every project, the best professionals are selected to bring all their talent together into achieving mutual goals. We authentically care about the comfort, wellbeing, and career path of all our employees making sure integrity, innovation, leadership, ownership, and team spirit continuously stand by one and each one of us. We believe and trust all our outstanding professionals and realize how special they are but what makes us even special is the family we have become throughout the years.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).

• Salesforce certifications such as Salesforce Certified Administrator and Salesforce Certified Field Services Consultant preferred.

• Proven experience (3+ years) as a Salesforce Business Analyst, specifically focusing on Field Service Lightning and field service management.

• Strong understanding of Field Service Lightning capabilities and experience with configuring field service solutions within the Salesforce ecosystem.

• Proficiency in gathering and documenting business requirements, creating user stories, and developing functional specifications.

• Excellent communication skills with the ability to collaborate effectively with stakeholders, technical teams, and end-users.

• Analytical mindset and problem-solving abilities to identify and address business challenges effectively in field service operations.

Responsibilities

• Collaborate with stakeholders to gather, document, and analyze business requirements related to field service operations within the Salesforce ecosystem.

• Translate business requirements into detailed user stories, process flows, and functional specifications tailored to Field Service Lightning (FSL) and related Salesforce technologies.

• Conduct workshops, meetings, and interviews with stakeholders and end-users to understand field service challenges and requirements.

• Design and configure Salesforce solutions focused on Field Service Lightning, including scheduling, dispatching, mobile functionality, and workforce optimization.

• Support testing activities to ensure that Salesforce solutions align with business requirements and meet quality standards.

• Provide user training and support during the implementation phase, facilitating successful adoption of Salesforce solutions for field service operations.

• Collaborate with developers and architects to ensure seamless integration of field service functionalities within Salesforce.

The Ksquare Group does not and shall not discriminate based on race, color, religion, gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring, and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients. As an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of the conditions previously mentioned.

Why will you love working with us?

  • We thrive to reach out to tomorrow.
  • We are a world class team who work together across cultures and disciplines.
  • Transparency and challenging projects that will let you grow and learn.
  • We offer to you trust, sensibility and welfare, because you are important to us.

Interested? Leave us your information and we’ll be in touch with you soon

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