Director Client Management Operations at Fiserv Inc
hace 3 semanas
Responsibilities
Responsible for management reports of KPI to measure critical success factors and overall effectiveness. Preparation of standard monthly operational reports.
Develop and motivate a high-performing team committed to excellence in service at all times.
Develop, implement, and monitor end-to-end key process controls that effectively mitigate the company's operational risk.
Job Title: Manager Client Operations Support I
Objective: Ensure that all operations are carried out in an appropriate and profitable manner. The Operations Manager will provide leadership, direction, and coordination of all activities for the Operations group, including deposit and payment operations, electronic services, card services, bank transfer processing, online and mobile banking accounts.
Requirements:
Completed Bachelor's degree.
5-8 years in a similar role.
Advanced English.
Advanced Excel.
Experience in the financial sector, Fintech, payment methods.
Proven expertise in acquiring.
Manage all phases of deposit and payment operations.
Expertise in Call center operations, back office, support, and boarding.
Experience in people management: in-person and remote.
Intermediate seniority: capable of understanding and implementing strategy, dealing with C-level executives, and managing teams.
Excellent oral and written communication skills.
Strong negotiation skills.
Proven project management capabilities.
About Fiserv
Thank you for considering employment with Fiserv. Please:
Apply using your legal name.
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
What you should know about us:
Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE 500 company, one of Fast Companys Most Innovative Companies, and a top scorer on Bloombergs Gender-Equality Index, we are committed to excellence and purposeful innovation.
Our commitment to Diversity and Inclusion
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Warning about fake job posts
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cybercriminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We wont ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also wont send you a check to cash on Fiservs behalf.
If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.
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