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Client Support Services Mexico City Team Manager
hace 4 meses
Guy Carpenter is the world's premier reinsurance intermediary and strategic advisor to leading insurance and reinsurance organizations, delivering integrated solutions through its industry-leading analytics and advisory services, highly specialized product knowledge and trading relationships with reinsurance markets around the world.
Guy Carpenter is looking for an talented and motivated candidate to join our Client Support Services (CSS) Â Team based in Mexicoâs Office:
Client Support Services Mexico City Team Manager (North America)
What can you expect?
Â
Client Support Services (CSS) is comprised of global service teams who are assigned to specific client (customer) accounts to handle contracts, claims and accounting.Â
In this role you will be an integral member of Guy Carpenterâs CSS Team leading Transactional Serviceâs activities as a result of clients and reinsurers interactions and processes, being responsible for processing technical transactions (e.g., settlement / payment and reporting) and ensuring they meet applicable payment warranties and/or conditions.
                                                                                                                         Â
What´s in it for you?
- Join an outstanding professional services firm with more than 150 years of history â we are 76,000 colleagues in four global businesses united by a common purpose to make a difference in the moments that matter.
- Work with Reinsurance professionals with experience and technical knowledge
- Gain significant experience of working within a technical capacity for a Broker
- Apply your experience and further development within a role thatâs truly progressive and offers full end-to-end responsibility of a client portfolio
- Be part of a global business that works with clients of all sizes to define, design and deliver innovative solutions to better quantify and manage risks.
We will count on you to:
- Lead and oversee a team of Reinsurance Analysts.
- Design client and/or reinsurer presentation materials and communications to resolve difficult questions and secure reinsurer agreements and payments of claims and account balances
- Analyze Key Performance Indicators (KPIs) and other system tools to manage basic transactional processes in a regulatory compliant manner.
- Participate in team and department meetings and activities to share opinions, ideas, knowledge and solutions, and seeks opportunities to increase own understanding and input of the services provided.
- Collect detailed information on accounting/claims process for Request For Proposal (RFP) and sales opportunities to drive business growth.
- Handle the settlement of funds to and from clients in a timely manner to ensure all applicable contractual payment terms; warranties, and/or conditions are met.
- Coordinate and attend reinsurance audit/reviews with clients and reinsurers and reviews open claims and/or premium activity, reconciles records in order to facilitate the review/audit process to ensure process quality.
- Collaborate with peers on reinsurance developments, to support discussion and develop a point of view.
- Participate in training sessions and provides input within the team and/or department for all aspects of reinsurance service processing to assist with troubleshooting and to help develop team resources.
What you need to have:
- Bachelorâs degree (or equivalent) 4 Year College Degree (B.S. or B.A)
- Up to 4-5 years of Professional experience in administrative activities is desirable, specially in Reinsurance Operations(Treaty)
- Proficiency in Microsoft Office Applications (Word, Excel, and PowerPoint) required.
- Demonstrated ability to work as part of a high performance team.
- Attention to detail in completing assigned tasks.
- Positive attitude, willingness to offer and execute ideas and solutions to enhance processes within a changing environment.
- Successful management of workload; able to manage expectations of all Clients and Stakeholders.
- Strong communication and negotiation skills, both written and verbal, delivering clear and concise messages and at all times promoting and enhancing the Guy Carpenter brand.
- Able to challenge appropriately, supporting business cases with facts and information.
- Strong ability to quickly assess and offer effective solutions to problems efficiently.
- Able to engage, influence and negotiate with Colleagues in a professional manner.
- Consistently deliver superior Client service.
- Advanced English proficiency.
What makes you stand out:
- Previous Financial experience and background desirable.
- Proven experience leading teams.
- Knowledge and experience in PowerBI would be valuable.
Guy Carpenter & Company, LLC is a leading global risk and reinsurance specialist with more than 3,500 professionals in over 60 offices around the world. Guy Carpenter delivers a powerful combination of broking expertise, trusted strategic advisory services and industry-leading analytics to help clients adapt to emerging opportunities and achieve profitable growth. Guy Carpenter is a business of Marsh McLennan (NYSE: MMC), the worldâs leading professional services firm in the areas of risk, strategy and people. The companyâs 85,000 colleagues advise clients in over 130 countries. With annualized revenue of over $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading companies including Marsh, Mercer and Oliver Wyman. For more information, visit www.guycarp.com and follow us on LinkedIn and X.
Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
