Mgr., It Service Networks, Global

Job Description

Accountable for driving successful delivery, standardization, and continuous improvement of global network services across all regions and locations. The role leads strategic upgrades, modernization programs, and transformation initiatives to ensure consistent execution, alignment to global standards, security and compliance requirements, and measurable business outcomes worldwide.

Working closely with the accountable Service Owner, regional IT leaders, operations teams, and key business stakeholders, the IT Service Manager ensures globally consistent network services while coordinating cross-region delivery, prioritization, and service transition. The role provides global governance, aligns regional execution to enterprise objectives, and ensures solutions are fully documented, operationally ready, and transitioned into support with clear acceptance criteria.

Key Responsibilities

• WAN / SDWAN modernization: global backbone uplift, policy-based routing, QoS.
• LAN / WLAN refresh: campus/branch/factory standards, NAC/802.1X, Wi‑Fi optimization.
• Edge & Security: NGFW, SASE/ZTNA adoption, micro-segmentation, secure remote access/VPN.
• Core Services: DNS/DHCP/IPAM (DDI) enhancements, NTP, load balancing (L4/L7).
• Cloud Networking: Azure/AWS/GCP connectivity (VNets/VPCs, peering, Transit Gateway), ExpressRoute/Direct Connect.
• Observability & Automation: telemetry, NetFlow/IPFIX, synthetic monitoring, config automation (Ansible/Terraform), API integrations.
• Resilience & DR: HA/geo‑redundancy, capacity headroom, failover testing.

Stakeholders: Service Owners, Service Managers, Process Managers, Provider Managers, Regional Delivery Leads, and external partners.

This role is aligned with Olympus’ Core Values: Patient Focus, Integrity, Innovation, Impact, and Empathy. Olympus is an equal opportunity employer committed to fostering a diverse, inclusive, and equitable workplace where all employees can thrive and contribute.

Job Duties

• Global Project Delivery & Cross-Regional Coordination
• Lead global end-to-end delivery and coordination of network initiatives across regions, ensuring alignment of plan, design, build, test, deploy, stabilize, and handover activities.
• Establish and govern global project delivery baselines, priorities, and interdependencies across regions, managing scope, timeline, budget, risks, assumptions, issues, and dependencies to drive consistent execution.
• Define global operational acceptance criteria and ensure structured transition into Network Operations and regional support teams with consistent documentation, runbooks, and support readiness.
• Service Improvement & Standardization
• Drive continuous improvement initiatives that reduce incident rates, MTTR, and change failures.
• Develop and enforce reference architectures, golden configurations, and lifecycle standards (hardware/OS/firmware).
• Champion simplification and standardization to reduce complexity and cost.
• Design Governance
• Produce high‑quality design artifacts (HLD/LLD, security controls, test plans).
• Facilitate architecture reviews and CAB approvals; ensure alignment with Zero Trust and security policies.
• Validate performance, scalability, and resilience through proof of concepts and pilot deployments.
• Stakeholder & Change Management
• Engage business units, regional IT, Security, Cloud, EUC, and Application teams to align global priorities, coordinate regional execution and minimize business disruption.
• Communicate global progress, regional risks, dependencies and outcomes through executive reporting and stakeholder governance forums.
• Lead post‑implementation reviews (PIRs) and embed lessons learned into future projects.
• Managed Service Provider (MSP) & Vendor Management
• Coordinate MSP/OEM/carrier contributions to project delivery (SOWs, deliverables, staffing).
• Run formal service reviews for project workstreams; enforce SLA, quality, and compliance obligations.
• Manage contracts/renewals relevant to project scope; drive competitive bids and benchmarking cost/performance.
• Financial & Benefit Realization
• Build business cases (TCO/ROI), track budgets (CAPEX/OPEX), and ensure benefit realization (cost savings, risk reduction, performance gains).
• Optimize run costs (circuits, licensing, support) through consolidation, rationalization, and modern platform adoption.
• Risk, Security & Compliance
• Identify and manage project risks; implement mitigating controls and contingency plans.
• Ensure compliance with internal policies and external frameworks (e.g., ISO 27001, NIST