Global It Service Desk Analyst: Enterprise Support

Hace 1 semana

Xico, Veracruz, México Levi Strauss &Amp; Co. Jornada completa

Levi Strauss & Co. is seeking a Global Service Desk Analyst to provide integrated Level 1 and Level 2 support for employees and retail stores worldwide.You will handle voice, chat, chatbot-transferred, and ITSM contacts, restoring productivity quickly while minimizing handoffs.
You will troubleshoot Windows, macOS, Microsoft 365, identity, connectivity, and collaboration issues, aiming for high first-contact resolution and adhering to SLA targets.
#J-*-Ljbffr