Engagement Delivery Manager
hace 4 semanas
Descripción del trabajo Role Overview We are looking for an Engagement Delivery Manager to take full ownership of service delivery across assigned client accounts. You will ensure that operations run smoothly, talent performance meets expectations and clients feel supported, informed and confident in OpsArmy as their long-term partner. This role combines operational leadership, performance oversight and client partnership. You will analyze delivery gaps, streamline workflows, resolve escalations and drive continuous improvements that enhance the client‑talent engagement lifecycle. What Youll Do Operational Ownership Oversee day‑to‑day service delivery for assigned client accounts. Monitor talent productivity, quality and adherence to standards. Track KPIs, SLAs and delivery outcomes ensuring consistency. Identify delivery bottlenecks and implement corrective actions. Client Partnership & Growth Conduct structured account reviews, performance summaries and expectation alignments. Maintain client satisfaction through clear, timely and transparent communication. Anticipate client needs and propose additional support or service enhancements. Build strong relationships with client decision‑makers to foster long‑term growth. Talent Oversight & Accountability Support onboarding of talent and ensure they fully understand workflows. Address performance issues directly with clarity, professionalism and fairness. Provide coaching and support to help talent meet and exceed expectations. Make data‑backed decisions to ensure delivery quality stays high. Process Improvement & Documentation Create and refine SOPs for client‑specific workflows. Improve internal coordination between Talent Operations and Finance. Analyze trends and recurring issues to develop more scalable solutions. Who You Are A structured thinker with strong operational instincts. Excellent communicator who can work with both executives and frontline talent. Confident resolving issues and managing difficult conversations. Comfortable owning delivery metrics, client health and team performance. Proactive and resourceful someone who thrives in fast‑moving environments. Requirements 3-5 years in operations, client delivery, project management, customer success or BPO management. Experience overseeing remote teams or client‑facing delivery environments. Strong understanding of process development, performance management and KPI tracking. Excellent written and verbal communication skills. Apply here: Key SkillsBusiness Development,Employee Orientation,Public Health,Account Management,VersionOne,Conflict Management,Project Management,Relationship Management,Team Management,Customer relationship management,Human Resources,Public Speaking Employment Type : Full Time Experience: years Vacancy: 1 #J-18808-Ljbffr
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Strategic Engagement
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Mexico City OpsArmy A tiempo completoUna empresa de gestión de talento en Ciudad de México busca un Engagement Delivery Manager. Este rol es responsable de supervisar la entrega de servicios y asegurar que las operaciones funcionen de manera fluida. Deberá analizar brechas, optimizar flujos de trabajo y construir relaciones sólidas con los clientes. Buscamos a alguien con experiencia en...
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Senior Client Engagement
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Mexico City Zendesk A tiempo completoA leading customer service software company is seeking a Senior Engagement Manager in Mexico City or Mexico State. This role focuses on leading client engagement, overseeing complex project delivery, and mentoring junior staff. Candidates should have over 5 years of experience in client-facing roles, strong leadership skills, and a bachelor's degree. The...
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Senior Engagement Lead — AI-Driven Service Delivery
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Delivery Manager
hace 2 días
Mexico City Tekton Labs A tiempo completoWe are Tekton Labs, a technology consulting and software development company, founded in Silicon Valley and with offices in Peru, Mexico and the United States. We have 15 years of experience designing and developing innovative solutions to help companies (and especially people!) achieve their goals. As we grow, the challenges increase. Delivery Manager (only...
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Delivery Manager
hace 2 días
Mexico City Tekton Labs A tiempo completoWe are Tekton Labs, a technology consulting and software development company, founded in Silicon Valley and with offices in Peru, Mexico and the United States. We have 15 years of experience designing and developing innovative solutions to help companies (and especially people!) achieve their goals. As we grow, the challenges increase. Delivery Manager (only...
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Senior Engagement Manager
hace 6 días
Mexico City Zendesk A tiempo completoJob TitleSenior Engagement Manager – Zendesk – Mexico City (CDMX) or Mexico State (Estado de Mexico)Key ResponsibilitiesLead client engagement excellence, serving as primary point of contact for major clients and nurturing long‑term relationships with stakeholders at all levels, including C‑suite executives.Oversee delivery of complex projects from...
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Delivery Manager
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Mexico City CRH Talento de IT A tiempo completoDelivery Manager Work Model: Hybrid (2 days at office) Vacation Bonus Private Medical Insurance Requirements: 4+ Years of Experience as Delivery Manager in IT Projects Experience in P&L (Profit & Loss) Key Responsabilities: This person will be responsible for the P&L and overall success of our programs in Mexico, most of which are Salesforce-related. Must...
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Delivery Manager
hace 4 semanas
Mexico City CRH Talento de IT A tiempo completoDelivery Manager Work Model: Hybrid (2 days at office) Vacation Bonus Private Medical Insurance Requirements: 4+ Years of Experience as Delivery Manager in IT Projects Experience in P&L (Profit & Loss) Key Responsabilities: This person will be responsible for the P&L and overall success of our programs in Mexico, most of which are Salesforce-related. Must...
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Salesforce Engagement Delivery Manager
hace 21 horas
Mexico City Salesforce A tiempo completoTo get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a...
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Senior Delivery
hace 2 días
Mexico City Santex A tiempo completoAbout Santex & the Delivery Manager Role At Santex, we design and deliver high-quality technology solutions with a strong focus on innovation, people, and impact. As we expand within the Financial Services vertical, we’re seeking a Delivery Manager to lead our client success strategy, oversee multiple delivery teams, and act as a strategic partner in...
